In my capacity as Operations Assistant at Kelowna Concierge, I facilitate a broad spectrum of services including orchestrating wine tours throughout the Okanagan Valley, overseeing ski shuttle logistics to premier destinations like Big White and SilverStar, and coordinating group transport for various small and large events, such as golf groups, weddings, and corporate / conferences. I am dedicated to delivering exceptional, customized experiences for all our clients, from those enjoying local adventures to our discerning clientele seeking exclusive, high-end services. As part of a dedicated, tight-knit team, I contribute to an environment where excellence and inclusivity are at the forefront of every interaction.Diving into the vastness of the Okanagan has been both enlightening and humbling, as I continue to uncover the many layers and secrets of this vibrant region. With each discovery, I'm reminded of the endless possibilities and the wealth of knowledge yet to be explored, reinforcing my excitement for what lies ahead in this ever-evolving landscape. I am continually inspired by the many talented individuals and businesses in the region, whose expertise and innovation enrich our services and experiences. It's a privilege to collaborate with such a remarkable community, contributing to the rich tapestry that makes the Okanagan truly unique.

Actively engaged with current and potential customers across western Canada, providing tailored solutions for phone, cable, and internet services. Utilized an auto-dialer for lead generation and cold calling, maintaining mid-range sales rankings in a competitive environment.Achieved consistently high call scores, monitored by the Quality Assurance department, reflecting a commitment to excellence in customer service. Demonstrated high-level multitasking and attention to detail during calls.Benefited from intensive one-week classroom training followed by ongoing weekly group seminars, focusing on sales tactics and customer interaction strategies.Met sales targets and call quality standards in line with company policy, thriving in a high-performing sales department alongside approximately 50 colleagues.Departed due to department closure in Kelowna as part of company resizing. The experience provided valuable insights into sales psychology and personal development.

In a role that was both challenging and rewarding, I team-taught approximately 20 English classes per week, each with an average of 30 students, in a prefecture with an older-fashioned English curriculum.Teaching & Engagement: Created an engaging classroom environment, balancing the local curriculum with my insights into language learning psychology. Focused on authentic English, while respecting the emphasis on American English.Cultural Advisor: Served as a Canadian and Western cultural and English language advisor for all Japanese faculty and students, providing a unique perspective.Lesson Planning & Implementation: Collaborated with department members to develop and implement lesson plans and materials that met curriculum guidelines for each grade and learning level.Assessment & Reporting: Conducted team-teaching reports, self-assessments with my supervisor, lesson quality evaluations, and reported periodically to the Board of Education.Professional Development: Participated in skills development conferences, English-learning oriented community activities, and camps.The experience was both frustrating and humbling, as I navigated differences in teaching philosophy and an older style of curriculum. I found joy in working with the students and infusing my lessons with current English from my Canadian perspective.Living and working in a semi-rural Japanese city, where English alone was not sufficient, provided an immersion experience that continues to impact me deeply. Gaining the perspective of another culture was not easy, but the insights and understanding I acquired continue to enrich my personal and professional life to this day.

In my role at Microserve, I focused on our partnerships with local health authorities, coordinating service for clients such as Hewlett-Packard (HP), and adhering to strict Service Level Agreements (SLAs).Served as a central point of contact, managing information flow between client interfaces and internal technicians. My primary responsibility was to ensure clear and coherent communication, rather than technical expertise.Organized technician assignments, parts orders, and service tickets across British Columbia, aligning with client needs and SLAs. Utilized tools like Maximo for Health Services BC, tracking tickets, and refining information for clear reporting to clients.I worked in an office with around 10 colleagues, with the floor divided between government and health care services. My workstation was equipped with four computer monitors, reflecting the multitasking required for the role.I departed from Microserve after receiving an exciting offer to work abroad.

During my nearly eight-year tenure with Shoppers Drug Mart, I held various roles across three different locations, adapting to diverse responsibilities and environments.Kelowna (Rutland):Specialized in the photolab, managing and maintaining equipment, developing photo and film orders, assisting customers with unique requests, and resolving queries.Victoria (Douglas St. & Hillside Mall):Expanded my role to include supervisory duties, training new staff, coordinating shift schedules, and overseeing team members. Handled customer transactions, maintained company policies, and ensured proper cash handling procedures across multiple departments.Across all locations, I was actively involved in merchandising, stock management, and proper stock rotation, contributing to the overall efficiency and success of the stores.