Janet Mills Email and Phone Number
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Specialize in design, development and implementation of large-scale enterprise learning initiatives to improve the performance of customer-facing sales, account management and underwriting staff. Proven track record of leading multi-disciplinary teams to successful completion of training-related projects on-time and on budget. I get the job done AND create positive, productive relationships with leaders, customers, colleagues, and vendors through effective consulting, project management, and communication planning.
Blue Shield Of California
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Senior Program Manager, Provider AdoptionBlue Shield Of California May 2015 - PresentSan Francisco Bay Area
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Manager, Enterprise Training InitativesKaiser Foundation Health Plan Sep 2012 - Mar 2015Oakland, CaServed on the HPI Leadership Team, managing an internal team in the diagnosis ofperformance gaps, and in the design strategy, development and implementation of enterprisewidelearning initiatives to help solve them.• Conducted performance assessments using the Six Box Model as well as needsassessments to diagnose training gaps, develop performance goals, and determineappropriate instructional strategies.• Introduced the 70/20/10 learning architecture model to HPI and the business, creatingpersonalized learning plans for key employees as well as generic learning paths forspecific account management positions.• Established a curriculum maintenance program, including a set of performance metricsto track learning product freshness, effectiveness, and other related statistics so that HPIcould make better strategic development decisions.• Led design, development, and implementation of multiple blended learning solutions insupport of enterprise strategies; for example, training to over 500 staff in AccountManagement, Sales, and Underwriting on a customer analytics report designed tomonetize KP value. -
Principal Learning ConsultantKaiser Foundation Health Plan Jan 2008 - Sep 2012Oakland, CaLed design strategy, development, and implementation of enterprise-wide learning initiatives designed to help customer-facing staff more effectively differentiate and sell Kaiser Permanente’s integrated care health care model.• Trained 800+ employees within a 12-week period on understanding and positioningrating changes with customers via a blended learning solution: program was rated highlyby end-users and allowed leadership to fully meet stated project goals.• Led training initiative connected to enterprise roll-out of value proposition messaging andtools for B2B and B2C audiences: more than 400 employees completed the training andpassed the assessment.• Designed and developed multiple market-readiness performance assessments used bymanagers to determine when customer-facing staff achieved mastery over criticalmessaging and information.
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Curriculum ManagerKaiser Foundation Health Plan Jan 2004 - Jan 2008Oakland, CaCurriculum Manager, HPI (2004-2008)Served on the HPI Leadership Team, managing a team of nine instructional designers andworking with subject matter experts, leaders, and prospective learners to identify training needs,determine learning objectives, and design simple to complex performance improvementsolutions.• Led HPI’s National Pricing Solution (NPS) training initiative designed to improve basicunderwriting skills as well as teach a new underwriting methodology and pricing systemacross all regions: prepared over 800 employees on schedule and within budget.
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Senior Learning ConsultantKaiser Foundation Health Plan Jan 2001 - Jan 2004Oakland, CaDesigned and developed a variety of instructor-led, online, and print-based educationalprograms focused on improving selling and servicing skills in Kaiser Permanente’s customerfacingworkforce.
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Instructional DesignerDigital Think Jan 1999 - Jan 2001San Francisco, CaConsulted with a variety of clients including Adobe, Hewlett-Packard, 3Com, and Seagate in thedesign of custom online
Janet Mills Skills
Janet Mills Education Details
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Instructional Technology -
Bachelor Of Arts, Journalism / Public Relations
Frequently Asked Questions about Janet Mills
What company does Janet Mills work for?
Janet Mills works for Blue Shield Of California
What is Janet Mills's role at the current company?
Janet Mills's current role is Accomplished learning consultant who can help you achieve desired performance change.
What is Janet Mills's email address?
Janet Mills's email address is janet.mills@kp.org
What is Janet Mills's direct phone number?
Janet Mills's direct phone number is +151062*****
What schools did Janet Mills attend?
Janet Mills attended San Francisco State University, California State University-Long Beach.
What skills is Janet Mills known for?
Janet Mills has skills like Instructional Design, Training, Blended Learning, Learning Management, Performance Improvement, Needs Analysis, Program Management, Project Management, Performance Consulting, Adult Education, Addie, Strategy.
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