Janet Reed Email and Phone Number
Janet Reed's Location
Greater Pittsburgh Region, United States, United States
Janet Reed's Contact Details
Janet Reed work email
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Janet Reed personal email
n/a
About Janet Reed
NOT OPEN TO NEW OPPORTUNITIESSenior Technical Writer with over 20 years of experience focused on networking solutions, surveillance software systems, and data center operations. Extensive experience producing a wide variety of expertly edited technical and marketing documentation that drives sales, accelerates deployment, increases customer satisfaction, and reduces ongoing support expenses.
Janet Reed's Current Company Details
Janet Reed Work Experience Details
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Business Process LeaderRockwell Automation Apr 2024 - PresentMilwaukee, Wi, Us
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Senior Technical Writer | Continuous Improvement | Global StandardizationRockwell Automation May 2022 - Apr 2024Milwaukee, Wi, Us
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Senior Technical WriterRockwell Automation Aug 2021 - May 2022Milwaukee, Wi, UsDeveloped technical operating procedures, templates, and general engineering design and project management artifacts, including a playbook for global delivery offerings, for Network and Security Engineers and Managers. Contracted with Donatech Corporation.
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Senior Technical Writer | Connectivity From The Stratosphere | Research And WritingLoon Mar 2021 - Aug 2021Mountain View, California, UsContracted with Trilyon, Inc.Loon LLC provided Internet access to rural and remote areas using high-altitude balloons in the stratosphere. * Creating documentation about the operations (deployment, launch, flight operations, and recovery) of Loon balloon services in the stratosphere.* Researching a wide swath of engineer-written documentation from Project Loon, which began as a research and development project by X (formerly Google X) in 2011, but later spun out into a separate company in July 2018.* Interfacing with project leads, system engineers, flight engineers, and other writers to develop the appropriate way to document this material and to refine project timelines. -
Senior Technical Writer | Global Security | Video EditingCisco Apr 2020 - Oct 2020San Jose, Ca, UsHit ground running in a fast-paced, short-term contract with Cisco Systems Global Security organization. Edited documentation and videos for sales engineers and their customers as well as for a YouTube channel. -
Senior Technical Editor | Iot Solutions | Content Management | FramemakerCisco May 2007 - Dec 2019San Jose, Ca, Us Shepherded over 100 solution engineering documents through editing and rewrites, FrameMaker development, integration of illustrations, review cycles, and intensive work within the WEM/AEM content management system for publication to company’s internal and external repositories. Collaborated with geographically dispersed multi-functional teams, including sales and marketing, to deliver time sensitive content to partners, customers, business units, and trade shows. Provided field systems engineers and account teams with technical and marketing collateral that demonstrated to both technical and business decision makers the value proposition of Cisco’s comprehensive solutions. Helped develop a Wiki-based authoring tool (WAT) that engineers used to quickly and effectively document and refine the design and implementation of their solutions in collaboration with the technical writers. Decreased solution deployment time frames, necessary implementation support, and technical assistance center cases by delivering documentation that facilitates rapid and scalable solution installation and configuration. Drove adoption of Cisco Validated Design (CVD) branding across solution development groups, resulting in consistent collateral being delivered to SEs and account teams. Developed a Smartsheet system for tracking and reporting on multiple documentation projects that was used by various engineering teams and the technical writers and illustrator. Mentored and managed other technical writers in Cisco processes, standards, and guidelines and in basic technical writing skills that helped increase their value to the company.
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Staff Marketing Coordinator | Sales Support | Engineering Documentation | StartupKnowledge Vector, Inc. Dec 2004 - Mar 2007Knowledge Vector was a start-up company that was dedicated in the wake of 9/11 to creating situational awareness alert systems that produce actionable information to need-to-know personnel across siloed agencies and organizations such as the FBI, DIA, and NTSB. Collaborated with senior management, sales and marketing, and engineering team to create marketing and website communications that helped investors, board members, and prospective customers quickly get up to speed about software. Oversaw editorial direction, design, production, and distribution of all print and web-based publications. Developed, implemented, and monitored systems to ensure smooth operation of the product’s marketing campaigns, helping ensure company’s image was consistently communicated.
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Senior Technical Writer | Html | Software Testing | KnowledgebaseIbm Oct 2003 - Oct 2004Armonk, New York, Ny, UsContract under APC Services.. * Created administration guides, including installation and advanced functions. * Tested the installation of the software, working closely with testers, installers, and writers.* Developed, maintained, and tested help files in Java and HTML.* Worked with other analysts to write the debut knowledgebase for the State of Michigan’s Human Resources call center, including traveling to Lansing to meet with HR staff to understand processes. * Created the knowledgebase in Interwoven/TeamSite, with constant collaboration with IBM team and client. -
Senior Technical Writer | Production Quality Control | Process Design | Information MappingBlue Cross Nc Mar 2001 - Mar 2004Durham, Nc, UsContract under TEKsystems.Blue Cross and Blue Shield, a major health insurance provider, sought to improve the quality of their IT deliverables. * Responsible for creating business communications, operations manuals, web content, as well as extensive editing of business and technical documents. * Developed graphical maps used to provide visual identification of the interconnection of processes.* Documented FormWare Image Processing system for Blue Cross’s Data Center Operations. This software permitted streamlined processing of paper claims received from providers, hospitals, and members and replaced existing front-end processing of documents.* Developed documentation for multi-phased IT Disaster Recovery plan. * Developed graphical identity for online and printed documentation. -
Senior Technical Writer | Training & Marketing | EcommerceAbb Apr 2000 - Feb 2001Zurich, Zh, ChContract under Analysts International.ABB, Inc. is one of the world’s leading engineering firms, specializing in power and automation technology.* Collaborated with global ABB office to develop and publish content for Internet, Intranet, and Extranet sites. * Ensured content complied with corporate style and product marketing messages.* Worked on a project team to create a new eCommerce site for the company.* Created training manual and marketing pieces. * Liaised with engineering, marketing, and manufacturing staff as well as with technical and marketing writers. -
Technical WriterJuki Automation Systems Gmbh | Europe Feb 1997 - Sep 1998Nuremberg, De -
Sales And Marketing AssistantWachovia Corp 1995 - 1996Charlotte, North Carolina, Us
Janet Reed Skills
Software Documentation
Editing
Technical Documentation
Leadership
Technical Writing
Start Ups
Marketing Communications
Project Management
Testing
Technical Communication
Online Help
Data Center
Training
Html
Hands On Training
Coaching
Framemaker
Visio
Team Building
Cisco Technologies
Public Speaking
Psychotherapy
Program Management
Disaster Recovery
Knowledge Management
Content Development
Executive Coaching
Product Marketing
Content Management
Training Delivery
Cross Functional Team Leadership
Robohelp
Blogging
Marketing
Manuals
Publishing
Software Training
Counseling
Employee Training
Writing
Microsoft Office
Janet Reed Education Details
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Duquesne UniversityClinical Psychology -
Duquesne UniversityClinical Psychology
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Seattle UniversityHonors
Frequently Asked Questions about Janet Reed
What company does Janet Reed work for?
Janet Reed works for Rockwell Automation
What is Janet Reed's role at the current company?
Janet Reed's current role is Business Process Leader at Rockwell Automation.
What is Janet Reed's email address?
Janet Reed's email address is ja****@****sco.com
What schools did Janet Reed attend?
Janet Reed attended Duquesne University, Duquesne University, Seattle University.
What skills is Janet Reed known for?
Janet Reed has skills like Software Documentation, Editing, Technical Documentation, Leadership, Technical Writing, Start Ups, Marketing Communications, Project Management, Testing, Technical Communication, Online Help, Data Center.
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