Customer Success Manager
CurrentUSU provides software and service solutions for IT and customer service management.
Apr 2023 - Present
AeroLeads people directory · profile
Janet Malcolm Email & Phone Number
Customer Success Manager
at
USU Solutions International
1 work email found
@dataprotection.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Greater Boston, United States, United States
Who is Janet Malcolm? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Janet Malcolm is listed as Customer Success Manager at USU Solutions International, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at dataprotection.com and a matched LinkedIn profile for Janet Malcolm.
Janet Malcolm previously worked as Sr. Customer Success Manager at J2 Global/Jungledisk and Sr. Corporate Account Manager at Iron Mountain/Hewlett Packard (Hp). Janet Malcolm holds Ba, Elementary Education Certified/Psychology from Muhlenberg College.
Company email context
Email format at USU Solutions International
This section adds company-level context without repeating Janet Malcolm's masked contact details.
{first_initial}{last}@dataprotection.com
86% confidence
AeroLeads found 1 current-domain work email signal for Janet Malcolm. Compare company email patterns before reaching out.
Profile bio
About Janet Malcolm
Repeatedly successful in capturing new business, establishing sustainable relationships with key decision–makers, and exceeding corporate goals and objectives. Track record of exceptional sales, account management contributions and contract renewal success in challenging and competitive industries. Uncompromising commitment to customer service excellence balanced by the highest degree of integrity in all relationships and transactions.Specialties: Customer Success, Account Management, Contract Renewals, Direct Customer and MSP Experienced, SaaS
Listed skills include Business Development, Sales Operations, Channel Partners, Account Management, and 31 others.
Current workplace
Janet Malcolm's current company
Company context helps verify the profile and gives searchers a useful next step.
4 roles
Janet Malcolm work experience
A career timeline built from the work history available for this profile.
Sr. Customer Success Manager
J2 Global/Jungledisk
- Consistently maintained a 98% monthly renewal goal, despite churn within a declining customer base.
- Closed a $1.4M annual 24-month renewal and a $162k cross-sell deal with a 36-month initial subscription term, for a global leader in the Commercial Materials Testing industry.
- Currently responsible for an annual 5.5M book of business and engaged with 150+ existing SaaS backup customers and MSPs measured on retention and contract renewals.
- Regularly ranked in the top 10% among my peer group
Oct 2015 - Jan 2023
Sr. Corporate Account Manager
Iron Mountain/Hewlett Packard (Hp)
- Successfully cultivated and maintained ongoing SaaS customer relationships with a $7M customer base in NY and TX.
- Sustained maximum client service quality during ever–changing situations stemming from corporate acquisitions.
- Delivered triple–digit increases above and beyond sales quota for several consecutive years.
- Promoted to a Senior Account Manager in 2013
Apr 2008 - Oct 2015
Inside Sales/ Account Management
Self Employed
* Solely managed and expanded the use of a hosted Salesforce solution within the existing base of 250 customers. * Provide selling services to several simultaneous clients including Salesnet, Third Sky, Hurley Communications, SalesQuest. * Launched and managed a “Top 50” Strategic Customers program to ensure customer retention and increased revenue by 30%..
Apr 2005 - Mar 2008
1 education record
Janet Malcolm education
-
Muhlenberg College
FAQ
Frequently asked questions about Janet Malcolm
Quick answers generated from the profile data available on this page.
What company does Janet Malcolm work for?
Janet Malcolm works for USU Solutions International.
What is Janet Malcolm's role at USU Solutions International?
Janet Malcolm is listed as Customer Success Manager at USU Solutions International.
What is Janet Malcolm's email address?
AeroLeads has found 1 work email signal at @dataprotection.com for Janet Malcolm at USU Solutions International.
Where is Janet Malcolm based?
Janet Malcolm is based in Greater Boston, United States, United States while working with USU Solutions International.
What companies has Janet Malcolm worked for?
Janet Malcolm has worked for Usu Solutions International, J2 Global/Jungledisk, Iron Mountain/Hewlett Packard (Hp), and Self Employed.
How can I contact Janet Malcolm?
You can use AeroLeads to view verified contact signals for Janet Malcolm at USU Solutions International, including work email, phone, and LinkedIn data when available.
What schools did Janet Malcolm attend?
Janet Malcolm holds Ba, Elementary Education Certified/Psychology from Muhlenberg College.
What skills is Janet Malcolm known for?
Janet Malcolm is listed with skills including Business Development, Sales Operations, Channel Partners, Account Management, Key Account Management, Management, Saas, and Pre Sales.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial