Janet Malcolm work email
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Janet Malcolm personal email
Repeatedly successful in capturing new business, establishing sustainable relationships with key decision–makers, and exceeding corporate goals and objectives. Track record of exceptional sales, account management contributions and contract renewal success in challenging and competitive industries. Uncompromising commitment to customer service excellence balanced by the highest degree of integrity in all relationships and transactions.Specialties: Customer Success, Account Management, Contract Renewals, Direct Customer and MSP Experienced, SaaS
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Customer Success ManagerUsu Solutions International Apr 2023 - PresentMöglingen, Baden-Wuerttemberg, DeUSU provides software and service solutions for IT and customer service management. -
Sr. Customer Success ManagerJ2 Global/Jungledisk Oct 2015 - Jan 2023• Consistently maintained a 98% monthly renewal goal, despite churn within a declining customer base.• Closed a $1.4M annual 24-month renewal and a $162k cross-sell deal with a 36-month initial subscription term, for a global leader in the Commercial Materials Testing industry. • Currently responsible for an annual 5.5M book of business and engaged with 150+ existing SaaS backup customers and MSPs measured on retention and contract renewals.• Regularly ranked in the top 10% among my peer group
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Sr. Corporate Account ManagerIron Mountain/Hewlett Packard (Hp) Apr 2008 - Oct 2015• Successfully cultivated and maintained ongoing SaaS customer relationships with a $7M customer base in NY and TX.• Sustained maximum client service quality during ever–changing situations stemming from corporate acquisitions.• Delivered triple–digit increases above and beyond sales quota for several consecutive years.• Promoted to a Senior Account Manager in 2013
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Inside Sales/ Account ManagementSelf Employed Apr 2005 - Mar 2008* Solely managed and expanded the use of a hosted Salesforce solution within the existing base of 250 customers. * Provide selling services to several simultaneous clients including Salesnet, Third Sky, Hurley Communications, SalesQuest. * Launched and managed a “Top 50” Strategic Customers program to ensure customer retention and increased revenue by 30%. * Initiated and managed a Customer Loyalty Program targeted to renew expired accounts providing an additional 45k in recurring revenue during the first month of execution.
Janet Malcolm Skills
Janet Malcolm Education Details
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Muhlenberg CollegeElementary Education Certified/Psychology
Frequently Asked Questions about Janet Malcolm
What company does Janet Malcolm work for?
Janet Malcolm works for Usu Solutions International
What is Janet Malcolm's role at the current company?
Janet Malcolm's current role is Customer Success Manager.
What is Janet Malcolm's email address?
Janet Malcolm's email address is jm****@****ion.com
What schools did Janet Malcolm attend?
Janet Malcolm attended Muhlenberg College.
What are some of Janet Malcolm's interests?
Janet Malcolm has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, The Arts, Home Decoration, Health.
What skills is Janet Malcolm known for?
Janet Malcolm has skills like Business Development, Sales Operations, Channel Partners, Account Management, Key Account Management, Management, Saas, Pre Sales, Strategic Partnerships, Sales, Software As A Service, Product Marketing.
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