Janet Malcolm Email & Phone Number

Möglingen, Baden-Wuerttemberg, De

USU provides software and service solutions for IT and customer service management.

• Consistently maintained a 98% monthly renewal goal, despite churn within a declining customer base.• Closed a $1.4M annual 24-month renewal and a $162k cross-sell deal with a 36-month initial subscription term, for a global leader in the Commercial Materials Testing industry. • Currently responsible for an annual 5.5M book of business and engaged with 150+ existing SaaS backup customers and MSPs measured on retention and contract renewals.• Regularly ranked in the top 10% among my peer group

• Successfully cultivated and maintained ongoing SaaS customer relationships with a $7M customer base in NY and TX.• Sustained maximum client service quality during ever–changing situations stemming from corporate acquisitions.• Delivered triple–digit increases above and beyond sales quota for several consecutive years.• Promoted to a Senior Account Manager in 2013

* Solely managed and expanded the use of a hosted Salesforce solution within the existing base of 250 customers. * Provide selling services to several simultaneous clients including Salesnet, Third Sky, Hurley Communications, SalesQuest. * Launched and managed a “Top 50” Strategic Customers program to ensure customer retention and increased revenue by 30%. * Initiated and managed a Customer Loyalty Program targeted to renew expired accounts providing an additional 45k in recurring revenue during the first month of execution.