Janet Martins Email & Phone Number

United States

Seattle, Washington

Review Solutions Project Manager

Portland, Oregon

eDscovery Project Manager

Washington, District Of Columbia

eDiscovery Project Manager

Dallas, Texas

eDiscovery Project Manger

Portland, Oregon Area

This role requires the application of client consultation, innovative thought processes, professional and immediate communication and a high level understanding of industry best practices to ensure unrivaled client satisfaction. This position is focused primarily on management of the lifecycle of an eDiscovery project which includes: o Acting as client liaison for all EDD projects with client’s sales team member and internal departmental teams (i.e., EDD Processing, Hosting, etc.) o Ensuring that client instructions are accurately interpreted, communicated and followed o Identifying and resolving issues prior to client delivery o Managing and meeting deadlines o Project status reporting and client billing o Maintaining the client’s sense of "team" to assure them that their business is in the right hands o Sales support for potential and existing hosting clients by providing demonstrations and answering questions about platform capabilities and best practices o Facilitating new database setup from specifications through go-live o Supporting the client and maintaining their database(s) throughout the life cycle of the review; including support and resolutions pertaining to: end user training, platform capability/functionality, seamless rolling data imports, performing data exports accurately, managing productions, client reporting and billing

Phoenix, Arizona Area

Senior Project Manager for an emerging leader in global e-discovery software and services. This role requires the application of client consultation, innovative thought processes, professional and immediate communication and a high level understanding of industry best practices to ensure unrivaled client satisfaction. This position is focused primarily on management of the lifecycle of an eDiscovery project which includes:o Acting as client liaison for all EDD projects with client’s sales team member and internal departmental teams (i.e., EDD Processing, Hosting, etc.)o Ensuring that client instructions are accurately interpreted, communicated and followedo Identifying and resolving issues prior to client deliveryo Managing and meeting deadlineso Project status reporting and client billingo Maintaining the client’s sense of "team" to assure them that their business is in the right handso Sales support for potential and existing hosting clients by providing demonstrations and answering questions about platform capabilities and best practiceso Facilitating new database setup from specifications through go-liveo Supporting the client and maintaining their database(s) throughout the life cycle of the review; including support and resolutions pertaining to: end user training, platform capability/functionality, seamless rolling data imports, performing data exports accurately, managing productions, client reporting and billing

National Project Manager for a service driven technology organization providing e-discovery services. This role requires the application of client consultation, innovative thought processes, professional and immediate communication and a high level understanding of industry best practices to ensure unrivaled client satisfaction. This position is focused primarily on two electronic data discovery concentrations:• Management of the data processing phase of a project which includes: - Acting as client liaison for all EDD projects with client’s sales team member and internal departmental teams (i.e., EDD Processing, Hosting, etc.) - Ensuring that client instructions are accurately interpreted, communicated and followed - Identifying and resolving issues prior to client delivery - Managing and meeting deadlines - Project status reporting and client billing - Maintaining the client’s sense of "team" to assure them that their business is in the right hands• Management and backend administration of hosted document review databases, which includes: - Consulting with client teams on design and best use of tools such as Relativity, Concordance/FYI and iCONECTnxt. - Sales support for potential and existing hosting clients by providing demonstrations and answering questions about platform capabilities and best practices - Facilitating new database setup from specifications through go-live - Supporting the client and maintaining their database(s) throughout the life cycle of the review; including support and resolutions pertaining to: end user training, platform capability/functionality, seamless rolling data imports, performing data exports accurately, managing productions, client reporting and billing

Functioned as both in-office and remote manager within various departments for a 12.5 million dollar global provider of electronic data discovery software sales and related professional services. During tenure, performed as Manager Data Hosting Services. This role required both proficient and professional management of the company’s hosted services team and personal hosting project management for marquis company clients. Primary focus in this role included:o Construct and manage hosting and database administration departmento Primary point of contact and support for sales team members nationwideo Design and perform high impact presentations for potential and existing clientso Keep team member certifications and trainings current, ensuring team proficiency in service offeringso Design, implement and manage department customer support processes and policieso Create forms for department use that ensure improved client and internal communicationo Personally manage the hosted review projects of marquis company clients

Functioned as both in-office and remote manager within various departments for a 12.5 million dollar global provider of electronic data discovery software sales and related professional services. During tenure, performed as Technical Trainer / Hosting Project Manager. This role had 2 main primary focuses:o Primary Technical Trainer, both internally and externally, for the proprietary discover-e product, including: - Design and provide a variety of interactive and successful training programs that would result in various degrees of product certification; trainings were customarily classroom style, on site, and required travel at least 50% of the time during tenure - Provide telephone and email support to external partners following licensure - Coordinate group training, assess and facilitate unusual training needs - Craft useful course documentation - Create customer loyalty through building customer service skills and processeso Marquis client Hosting Project Manager performing all duties of a hosting project manager for company identified major clients. Also, was primary point of contact for all sales and marketing aspects of the hosted services department and was responsible for demonstrations and trainings on all company supported hosting platforms.

Computer Information Systems Instructor for Kingwood College, part of the North Harris Montgomery Community College District that served ~9,500 students each semester. The focus of this role was instruction of adults in the use of desktop business applications toward earning certification and in preparation for Microsoft Office Professional certificate testing.

Sr. Application Analyst/Trainer for a health care system with more than 40 hospitals and clinics throughout the U.S. and in Mexico. This role focused on providing training and support for several hundred internal users throughout the Gulf Coast region of Texas on desktop applications including the MS Office Suite and hospital specific business applications. Also performed: docket management using a call tracking system, virtual and one-on-one technical support, internal projects to improve intranet content and enterprise/department level electronic processes, creation of training course documentation and extensive travel throughout assigned region.

Software Trainer/Helpdesk Support Analyst at one of the oldest and largest law firms in the U.S., an international firm specialized in energy, finance, M&A, environmental and restructuring/reorganization. This role focused on transitional training and support of attorneys and staff from on use of the MS Office Suite and on firm specific business applications (such as file management software IManage®).

Bachelor Of Science In Management Information Systems

Associate Of Arts, Liberal Studies