Janet Green Email & Phone Number

San Francisco Bay Area

Sales Business Development & GTM Strategy & ExecutionJune 2020 - CurrentProductivity Strategist, Americas PSS Sales Services Aug 2018 - June 2020 (1 Year 8 Months)Sales Operations - Adobe Digital Learning Services (ADLS) AmericasJune 2017 - Aug 2018 (1 Year 1 Month)Program management, tools, and data for accurate forecasting, team coordination, ensuring accurate compensation, new hire onboarding/training, and the ability to close deals at the end of each quarter.Account Management - Delivery AssuranceMar 2016 - Dec 2017 (1 year 9 months)Responsible for working with customers, sales, delivery, revenue assurance, customer engagement, operations, etc., to ensure customers fully utilized their training funds. The training was completed successfully, and revenue was appropriately recognized each quarter.Resource Management Dec 2014 - Dec 2016 (2 years)I have successfully handled the scheduling the backlog for customer onsite training for Americas Instructors and Partners. My efficient resource management skills have ensured smooth operations and customer satisfaction and the recognition of revenue before contract expiration. Business Operations ManagerJan 2010 - Dec 2014 (4 years)Order to Cash (O2C):Perform core business process transactions, including data entry, capture, and verification, according to standard delivery solutions. Respond to information requests by searching, compiling, and summarizing results in the requested format. Professional Services Revenue AssuranceResponsible for validating that a system, process, or underlining data aligns with customer contracts and business expectations. Therefore, a critical control, protecting the company's brand, financial integrity, customers, and shareholders.Sales Commission AnalystResponsible for reviewing and assessing sales transactions to ensure the accuracy of financial information. Working with the sales team to manage deals, resolve issues, and evaluate commission guidelines.

United States

Available for contract work during evenings, weekends, and holidays offering services in:- Hospitality Services - Event Support for SimplelICIOUS (July 2021 - Current) - Event Support for Century Big Tops (May 2022 - December 2023)- Business Operational Process Efficiencies- Non-Profit Support- Security ServicesInterested in sustainable food waste management.

United States

Tasting room duties include great customer service, upselling, serving wine, taking customers through wine tastings, and signing new wine club members. This role also requires the ability to foster and maintain great conversations with one or more customers simultaneously.

San Francisco Bay Area

By partnering with other trusted organizations we build, support and maintain orphanage's in poverty-stricken areas of the world.2021 Recipient of Mother Teresa Gold Medal AwardWatch These Kids Bloom Society - Kakinada, India Jan 2012 - June 2016Develop, implement and maintain community programs, Andhra Pradesh, India Nov 2015 - June 2016Construction and opening of first orphanage in Andhra Pradesh, IndiaConstruction and opening of first community church in Andhra Pradesh, IndiaDec 2017 - Jan 2018Development and launch of online storeNov 2018 - December 2019Construction of larger community church in the area we serve.

Fremont, Ca

Manager Order Management & Credit (Distribution Partners)Worked closely with IT and other stakeholders on Oracle and SalesForce implementations.Exercised impactful leadership in managing and leading employees, consistently guiding them to achieve team objectives through hiring, managing, coaching, and developing direct reports, thereby inspiring confidence in our collective abilities.Strategically managed workload distribution among staff, optimizing quality and productivity to ensure efficient operations, thereby instilling confidence in our ability to handle complex customer requests and complaints.Successfully built effective relationships with counterparts in Sales, Sales Operations, Finance, Professional Services, Manufacturing, and IT, instilling confidence in our collaborative efforts.Provided business support as needed; made recommendations/decisions and provided resources to meet internal and external (End-user, VAR, Distributors, and Affiliates) customer requests.Initiated and managed projects, policies, processes, and systems improvement for order management activities. Coordinate quarter-end close process and order processing for Americas in close collaboration with peers in APJ and EMEA.Provide timely and meaningful metrics that lead to continuous improvement activities that accurately represent the group’s productivity and capacity.Effectively analyzed and reported on order backlog information.

Milpitas, Ca

Responsible for supporting the finance team with key initiatives and the rollout of a new ISO 9000 tracking system. Managed customer service phone lines, handling escalations of licensing renewals.

San Jose, Ca

Responsible for overseeing important initiatives and projects that support order management and contract administration.

San Jose, Ca

Responsible for supporting the engineering team in new product launches.

San Jose, Ca

As the Project Manager, I played a pivotal role in driving the transition from traditional physical license delivery to a sophisticated electronic delivery system for our esteemed partners. Through close collaboration with IT and Novell Distribution Partners, I was instrumental in the development of an innovative online partner portal. This portal streamlined order processing and provided comprehensive delivery tracking, revolutionizing the way our partners interacted with our services.In my capacity as the Manager of Order Management for our global Distribution Partners, I led the implementation of cutting-edge systems such as Oracle. This strategic initiative enabled our team to consistently achieve objectives and effectively manage workloads to optimize productivity and quality. Additionally, I skillfully navigated complex customer requests and complaints, fostering strong relationships across various departments and providing invaluable business support to ensure seamless operations.My meticulous coordination of quarter-end processes and order processing yielded valuable metrics for continuous improvement activities, contributing to the enhancement of our overall efficiency. Moreover, I expertly managed the Return Material Authorization (RMA) process, which led to the optimization of physical returns of boxed software. This involved extensive travel and collaboration with third-party warehouses, showcasing my unwavering commitment to handling challenging tasks with confidence and proficiency. Throughout these roles, I exhibited strong leadership, effective communication, and an unwavering dedication to driving process improvement and efficiency. My instrumental role in spearheading the transition to electronic delivery and order processing highlighted my strategic thinking and exemplary project management skills.

Bachelor'S Of Science In Management

Professional Development, Marketing Strategy & Execution

Certificate, Executive Development In Global Management

Certificate, Nonprofit Executive Programs - Principles Of Leading Transformational Nonprofits

Administration Of Justice: Law Enforcement

Criminal Justice/Law Enforcement Administration

Education record