-Project management support-General Accounting Support-Proposal and Client Agreement Preparation-Assessment Processing-General Administrative Tasks-Assisting in implementation of new operating systems

Specialized in creating designs, animations, and visuals that are proven to generate more traffic, leads, and sales to boost ROI.

-Maintained and ensured accuracy of internal reports and records (record of new clients, property listings, expiring listings, etc ).-Handled and responded to customer inquiries thru email and phone daily.-Listed properties thru Facebook Marketplace.-Built and maintained rapport with customers to become a trusted advisor and partner as a property owner renting a space.-Provided expert insight and advice on how customers can make their property listing stand out.

-Manage large amounts of incoming calls-Generate sales leads-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers

-Estimate costs of Ironmongery for building projects by determining specific goods and services by gathering information from team members, sub-contractors and vendors.-Utilized cost estimation program (INTEC) to create quotation and revisions per project costs to reflect current data.-To attend training and get certification from different organizations (i.e. Guild of Architectural Ironmongery) and Ironmongery brands (i.e. GEZE, DORMA and RAVEN) to represent the brand, explain technical functions and guide product selection for customers.-Performed various administrative functions, including filing paperwork for projects, and coordinate up to date information on project site.

-Provide full range of support and services to the Vice President in all facets of administrative functions.-Prepare documents and ascertain precision before forwarding documents to the Vice President for signature.-Managing interoffice communications, scheduling meetings and appointments, maintaining requisite paperwork / electronic files in an organized manner for up to date information.

-Anticipate and meet the needs of customers through effective cross-selling of bank products and services.-Catering to client inquiries pertaining to remittance procedure and processed remittance sent to clients from abroad whilst ascertaining compliance with bank policies and procedures.-Assisting customers in opening bank accounts, provide accurate information related to banks facilities and services.-Attend to customer inquiries and deliver excellent customer service thus developing a large number of customers.

-Provided personalized, friendly and efficient cashiering service to meet customer needs as well as identified opportunities to extend and develop customer relationships.-Prepared daily bank deposits reports/official receipts, and kept a record of all funds to be deposited, facilitating rechecking of deposited amounts and transfer of the same to the bank for the company.-Accurately recorded all bank transactions, over saw balancing of CA/SA transactions with -Head Office units and generated requisite reports using teller system.