Janet Coyle Email & Phone Number

• Performs analysis and assessments of safety, inventory and asset management to understand trends and provide insight, solutions, and leadership in implementing corrective steps to drive operational performance.• Develops and implements training, based on real time trends and liability, to communicate best practices with District Team and improve overall efficiency and performance. • Responsible for education and motivation of teams within the zone to achieve improved profitability through our safety culture and proper inventory/asset management.• Evaluates cost, benefits, risks, implications, and impact to create a substructure for leadership to assess current strategies and tactics. • Partners with leadership team to guide core safety processes to ensure that Members and Associates have a safe work environment (OSHA requirements and General Liability adherence).• Developed safe work practices by conducting and examining accident investigations, safety audits & root cause analysis and property damage claim resolutions.• Reviews, monitors and maintains responses to driver safety alerts (speed and traveling public reports of inappropriate driving behavior) in colleague with Tech Managers to allocate driving safety training.• Responsible for management and tracking of company safety reports, including Accident Charge Report (ACR), 5-4-3 Report, Weekly Claims Report, etc.• Successful revitalization of new hire safety orientation including creation and implementation of a comprehensive program that includes presentation materials and tech/associate reference binder that greatly increased retention of safety protocols and expectations.• Consistently achieved top 10 ranking on Safety Scorecard for all US Operations.• Manages all Critical Incidents in assigned areas for all business lines.• Manage work related injuries and worker’s compensation claims in partnership with Sedgwick and SRM to mitigate lost time and financial impact.

• Successfully supported District leadership including management of various safety functions and reporting: Accident Charge Report, Emergency Action Plan and Accident Prevention Plan.• Responsible for guiding Tech Managers conducting investigations and preparing subsequent reports.• Managed work-related injuries and worker’s compensation claims in partnership with Sedgwick and Sears Risk Management to mitigate lost time and financial impact.• Partnered with ARI Fleet Management to supervise District vehicles, fuel cards, preventative maintenance and repairs. • Fostered a collaboration with Tech Managers and Customer Relations to respond to Better Business Bureau and customer complaints.• Successfully procured and distributed uniforms for 250 sales associates/service technicians and maintained proper thresholds for general office supplies, supplies for technicians and building maintenance.• Special Projects:o Annual District Kick-Off Breakfast which included hotel selection, negotiating event contract, menu creation, decor, associate awards/recognition and entertainment.o Monthly District Safety Meeting for safety awareness, compliance and associate education. Responsible for presentation preparations, associate materials, and posting final meeting minutes company communication webpage.o District Newsletter - responsible for designing, preparing and publishing a quarterly newsletter including graphics using Microsoft Publisher. o Founding Member of the Fun Committee – created in respond to associate needs and to facilitate associate involvement in community projects including: Christmas Angel Tree projects, donated a Sears van full of toys to Christian Community Action (Denton county), provided food to needy associates, held silent auction to raise funds for ill technician in the Shreveport district, cookbook fund-raiser and associate recognition (holidays, birthday and retirement parties).

Human Resources - Front line position involving a variety of responsibilities; including weekly payroll processing, applicant flow, placed newspaper ads for recruiting purposes, processing of all off/on payroll changes, conducted new hire orientation, updating company databases, completed initial interviews, coordinated information and processing of truck accidents and work comp injuries; including initial notification to 3rd party vendor, completing reports and maintaining data, OSHA reporting, annual benefits enrollment and fielding of benefits questions.Parts Clerk - Worked in several different departments including truck stock, sales, parts research, customer service, supply clerk, shipping/receiving, administrative assistant, and various other duties.Catalog Clerk - Worked in a catalog store. Duties included customer service, shipping/receiving, and taking orders over the phone.Office Manager - Office manager for forms company. Responsible for A/R, A/P, invoicing, and many other miscellaneous duties. Required use of several accounting software packages including QuickBooks, Quicken, and PeachTree.