Janet Hill Email & Phone Number

Medford, Massachusetts, Us

As Director of Information Technology Experience and Engagement for Tufts University, I lead all facets of user engagement including providing outstanding service delivery, promoting community engagement, and identifying and anticipating the evolving technology needs of students, faculty, and staff. My current portfolio includes client support services, 24 / 7 service desk, desktop engineering, identity and access management, enterprise systems and cloud platforms, and IT educational programming.

Medford, Massachusetts, Us

As Director of Educational Technology Systems and Services, I was responsible for the evaluation, design, development, and deployment of technology in support of advancing the university’s teaching and learning mission. In partnership with faculty, academic leadership, and IT colleagues, I directed teams to implement, support, and maintain effective instructional technology solutions.Responsibilities included oversight of instructional design services and faculty consultation, software development and operational support for learning management systems and associated learning technologies such as lecture capture, enterprise video/digital asset management, videoconferencing, course evaluation, and more.

Medford, Massachusetts, Us

Provided leadership and direction for cross-functional team responsible for delivering educational and academic technology services to the Tufts community.

Medford, Massachusetts, Us

Service owner and product manager for Trunk, Tufts University’s enterprise learning management system (LMS) built on the open source software Sakai. Organized and directed a coordinated support team consisting of Network and Storage Engineers, System and Database Administrators, Software Developers, Instructional Designers, Educational Technologists, Librarians and Faculty Development Specialists. Directed and managed multiple release cycles each year including upgrading all relevant technologies in the stack as well as developing enhancements that best serve the pedagogies of the university. Key Accomplishments included:− Successfully transitioned course evaluations from a paper-based system to one delivered online via the LMS. Achieved 80% response rate in the first semester.− Delivered university wide reporting of course evaluation data to create improved statistical input for teaching and program analysis. Developed policies and procedures for the use of this data and delivering results via the data visualization software Tableau.− Led investigation of Enterprise Video Management solutions for a central media repository to support teaching and learning, marketing, admissions, and alumni and development.Served on multiple university-wide committees such as the Scholarly Communications Committee, the Student Course Evaluation Committee, Tufts Digital Learning Consortium, and the Technologies in the Health Sciences Steering committee. Member of the Change Advisory Board

Glastonbury, Connecticut, Us

Glastonbury, Connecticut, Us

Waltham, Ma, Us

Directed and provided operational oversight for a team of instructional technologists, reference librarians and IT professionals – application administrators, lab administrators, multimedia specialists – focused on providing research, instruction and educational technology service and support. - Spearheaded successful upgrade of Getz multimedia lab and classroom, resulting in 30 workstations outfitted with professional quality audio and video editing, graphic design, 3d animation and CAD software; fully updated storage and network infrastructure. - Launched a Low Threshold Application program to promote the use of free, easy ubiquitous technology in support of courses. - Organized a monthly meeting of all research and instruction liaisons and created a culture of inclusion where staff could seek support for initiatives or programs; served on university-wide Teaching with Technology committee and the LATTE Faculty Advisory committee.

Waltham, Ma, Us

Full management responsibility for product development of LATTE (LMS). Organized, built and directed a cohesive team, geared toward serving all relevant Brandeis constituencies for technical projects, requirements and future enhancements planned for LATTE. Managed 3 release cycles per year. - Led project to successfully transition from university-wide, paper-based course evaluations to a system delivered entirely online. Achieved a 70% response rate in first year of online course evaluations. - Acted as liaison to Provost’s office to facilitate communication between technical project leads, the Provost and faculty; served on university-wide Committee for the Support of Teaching.

Waltham, Ma, Us

Collaborated with faculty to integrate technology into teaching, learning, and research. Managed daily operation, including staffing and programming, of the Instructional Technology Research Center. - Facilitated workshops to promote and present benefits of effective use of educational technology in the classroom.

Waltham, Ma, Us

Managed interlibrary loan and document delivery department. Directed print and media reserve departments including overseeing the provision of electronic course management services for the university community. Routinely taught workshops for faculty, students, and staff. Responsible for copyright compliance policies and procedures. - Implemented ILLiad software, facilitating delivery of requested electronic articles

Boston, Ma, Us

Instructed patrons in use of Web-based indexes, databases and search engines as well as traditional print reference sources

Boston, Ma, Us

Swift promotion from Catalog Assistant to Cataloger to Serials Librarian with increasing responsibility. Supervised selection, ordering and maintenance of periodicals collection. Provided reference services. Administered provision of interlibrary loan service to faculty, students, staff and other libraries.

Ms, Information Technology Management

Education record