Leading an impressive team of process re-engineers, dedicated to bringing the highest value to the most important moments that matter for our customers. Recent focus areas and accomplishments: • Managing the value stream for customers in the early stage of their lifecycle, by building an end-to-end enhanced digital and user experience• Prioritizing local improvements to key processes that will benefit enterprise strategy• Led team to realize significant efficiency savings and risk mitigation

Elevate Yoga offers accessible yoga and meditation for the curious beginner. At Elevate, we live the joy of yoga by practicing compassion for all always. That's why a portion of profits go to social and health services to uplift us as a kind and caring community. As part of the Elevate Yoga Cafe, our space offers a beautiful sun-drenched practice room and a cozy cafe serving amazing breakfast and lunch about a mile from iconic Old Orchard Beach, Maine. Come fill your spirit and your belly!

Led an amazing team of problem-solvers and process improvement coaches. Built a simple continuous improvement system that’s accessible for our busy and customer-committed business partners to practice. Re-invested wins from operations-led rapid improvement approach to meeting productivity, customer, employee, and quality goals. Recent shared accomplishments between the Lean Center of Excellence and business partners:• generated capacity and re-invested it into the business through releasing simple, weekly process improvements • executed division-wide observation system to ensure process improvements work and are sustained• partnered with senior leaders to huddle along the leadership line to build operational dialogue around vision, gaps to goals, and key drivers of success • enhanced simple automations to enhance process improvements and speed up their impact to the employee, customer and bottom line• partnered with Digital Incubator teammates to build operating models that support new technology

Provided operational and strategic focus by leading the deployment of Lean Management practices across the Unum US enterprise. Focused on large scale, transformation with senior leadership. Voice of the customer lead and employee satisfaction lead, driving improvement for these two greatest assets of the organization. Driving improvement through Qualtrics and SQL data analysis. Recent Accomplishments:• Redesigned organizational employee satisfaction survey program to simplify and focus on employee engagement with organizational goals and job satisfaction through an employee NPS score. • Led process and technology enhancements that will free up employee time to focus on customer experience. Facilitated operational re-organization that moved functional roles into regional pods to reduce customer wait time and improve experience.

Led enterprise-wide efforts that ensure operational execution of corporate strategy across Martin's Point's Health Plan and Primary Care Delivery System, an Integrated Medical Organization. Trained and coached all levels of employees in continuous improvement techniques based on the scientific method, problem-solving and in Lean methodology. Empowered teams to rethink process design with the voice of the customer at the forefront, while ensuring data-driven business decision-making through consultation, facilitation, coaching, education, data analysis, and reporting. Focus Areas:• Operational process design to support customer experience, medical management, provider enablement and provider partnership with insurer, and revenue growth• Lean industry speaker on operationalizing culture change through leader development and coaching for improvement • Curriculum development, delivery, coaching and measuring effectiveness of Lean Leader Standard Work of chief to frontline management roles

Led cross-functional projects to improve operational effectiveness through process analysis, workflow redesign, business process improvement training, staffing analysis and development, and/or functional assessment. Provided general consulting expertise including project scoping and planning, interviewing, workgroup facilitation, benchmarking, risk assessment/mitigation, issue resolution, actionable recommendations, and deliverable creation.Focus Areas: • Commercial and retiree private/individual exchanges strategy, design and operations • Technology and vendor assessments and selection

Supported cross-functional projects to improve operational effectiveness through process improvement, workflow redesign and business process improvement training. Provided general consulting services including project scoping and planning, interviewing, workgroup facilitation, benchmarking, risk assessment/mitigation, issue resolution, actionable recommendations, and deliverable creation.Focus Areas:• Performance Guarantee program development • Benefits library impact assessment