Assisting business leaders in shifting their mindset to achieve improved outcomes in both their professional and personal lives.

*Developed and implemented change management strategies for complex cross-functional ServiceNow projects *Identified and assessed the impact of planned changes on people and processes*Developed training plans and materials, and facilitated training sessions*Created and executed strategic communication materials *Engaged and collaborated with key stakeholders to effectively pursue and accomplish organizational change management objectives*Identified risks and resistance to change and developed mitigation tactics

*Led and developed a team of Implementation Project Leads in the US and Australia*Conducted team performance reviews and provided feedback based upon established objectives*Engaged with senior leadership in the strategic review, approval, estimation, and prioritization of initiatives*Worked closely with internal functions to ensure legal, financial, and technical requirements were satisfactory for each customer engagement*Developed and maintained relationships with key stakeholders*Developed team processes, procedures, and templates to maximize productivity and performance*Drafted, negotiated, and managed statements of work for the implementation of CUBE's regulatory change management platform

*Coached and supported senior leadership in the implementation of change management processes*Collaborated with change management partners to develop and implement strategic plans to increase employee adoption and minimize resistance to regulatory changes*Analyzed and assessed the impact of change on employees and developed plans to address issues*Participated in the creation and delivery of communications to inform, engage, and provide awareness and knowledge of regulatory changes *Partnered with key stakeholders to encourage engagement and provide awareness of organizational changes*Ensured that policies and procedures reflected the current priorities of the organization and regulatory agencies

*Led the delivery of strategic, compliance focused projects utilizing Agile and Waterfall methodologies*Established, managed, and leveraged business, technology, and vendor relationships*Created, maintained, and drove project schedules*Applied PMO best practices and tools in the management of deliverables, quality, budget, scope, and risks*Performed financial forecasting and management activities*Effectively communicated project status, commitments, and key metrics to various levels of leadership

*Partnered with change management vendors to implement organizational change strategies during the development of an organizational spin-off*Provided ongoing leadership engagement in the implementation of organizational changes, compliance, and strategic planning processes and methodologies*Analyzed and assessed the impact of change on employees and developed strategic plans to address issues*Managed the development and implementation of strategic portfolios focused on customer relationship management strategy, regulatory requirements, institution mergers, and digital transformations*Facilitated change management workshops*Developed and implemented metrics to evaluate and monitor organizational performance and success*Developed and maintained change management tools, templates, and processes*Managed the work of junior project manager, business analysts, consultants, and developers

*Developed and implemented a project management office (PMO) at the enterprise level *Oversaw the formation of PMO processes and development of operational guidelines*Managed the daily execution of cross-functional projects by collaborating with team members to construct project plans, scope documents, change requests, status reports, and monitor risks/issues *Developed weekly and quarterly status updates for review by leadership and board members*Applied PMO best practices and tools in the management of deliverables, costs, hours, scope, and risks*Guided and trained executive leadership, sponsors, stakeholders, and team members in program management and delivery processes*Collaborated with change management vendors and leadership to implement organizational changes

*Effectively established and maintained relationships with various business unit leaders while determining reporting needs, priorities, and complexities *Socialized reporting needs of the business unit to senior management, internal/external business partners, system vendors, technology and data warehouse groups*Facilitated requirements gathering sessions, status update meetings, and report demonstrations with business units, senior managers, technology resources, and vendors*Directed developers in the construction and production of reports for Residential Mortgage and Default Management (RMDM)*Ensured operational reporting effectively aligned with business processes, procedures, and regulatory guidelines*Assisted in the transition of reporting functions to a data warehouse, utilizing SAP BusinessObjects and Web Intelligence within a SQL server environment*Assisted in the development and implementation of internal SOX controls

*Led projects focused on security and privacy related to the acquisition of new entities and the formation of a new contact center*Collaborated with senior and executive leadership to understand business needs, priorities, and complexities*Developed project charters, scope statement, project governance structure, detailed project plans, program communication plans, and project success metrics*Provided analytical, advisory and implementation oversight in concept development, requirements development, facilitation, cost benefit analysis, process design/planning, transition planning, and change management*Defined, analyzed, validated, and documented complex processes and organizational solutions

* Accountable for the day-to-day management of team projects, including scope, approach, staffing plan, key activities, and deliverables* Directed others in creating project management practices and processes* Applied PMO best practices and tools to manage schedule, cost, quality, scope, metrics, and risk management* Monitored the construction of weekly status reports and maintained team level documentation required to articulate scope, approach, progress, and outcomes* Developed and managed team owner approval of all project deliverables, including PMO deliverables, and team artifacts required to achieve team outcomes