Installing and updating antivirus programs on all ICT devices, ensuring optimal security and performance.Conducting inspections and quality checks on equipment, identifying potential issues before theyescalated into major problems.Monitored network and core systems performance, identifying and resolving issues to minimizedowntime.Documented and enforced technology standards, ensuring compliance with industry best practices.Provide first-level technical support… Show more Installing and updating antivirus programs on all ICT devices, ensuring optimal security and performance.Conducting inspections and quality checks on equipment, identifying potential issues before theyescalated into major problems.Monitored network and core systems performance, identifying and resolving issues to minimizedowntime.Documented and enforced technology standards, ensuring compliance with industry best practices.Provide first-level technical support, troubleshooting hardware and software issues.Conducting periodic preventive maintenance of computers, printers, VoIP phones, and other equipment, extending their lifecycle.Conducting routine maintenance checks on all ICT devices to ensure optimal performance.Participated in IT training sessions to enhance skills in network and systems management.Diagnosing and resolving complex breakdown issues, reducing costly equipment failures and extendingmachine lifespan.Supporting senior engineers in the installation and commissioning of new machinery, following strictsafety guidelines.Analysing network performance data to identify trends, bottlenecks, and areas for improvement.Monitoring network traffic for signs of unauthorized access, malware, or other security threat Show less

User Account Administration: Administered user accounts in all systems.User Needs Identification: Identified user needs and reported them to the ICT Manager.Hardware and Software Maintenance: Performed routine preventive maintenance and repairs / upgrades on PC hardware and software.Issue Diagnosis and Resolution: Accurately diagnosed and resolved ICT-related issues.System Setup and Configuration: Set up and configured desktops, computers, and peripherals.

Quality Assurance: Performed testing on several modules in the Integrated Customs Management System (iCMS).Project Management: Participated in various departmental projects.Business Analysis: Participated in business process reengineering processes right from requirement analysis until the implementation phase.Project Support: facilitated project activities such as stakeholder sensitizations, looked for and booked venues for holding meetings, setting up calendar reminders for… Show more Quality Assurance: Performed testing on several modules in the Integrated Customs Management System (iCMS).Project Management: Participated in various departmental projects.Business Analysis: Participated in business process reengineering processes right from requirement analysis until the implementation phase.Project Support: facilitated project activities such as stakeholder sensitizations, looked for and booked venues for holding meetings, setting up calendar reminders for meetings and documented project activities.Stationery requisition: Making requisition for the office stationery in good time.Solution Architecture: worked closely with other departments to develop and integrate computer systems, review existing systems to identify areas for improvement, and monitor the impact of new and upgraded systems on business operations. Show less