Janet O'Keefe Email & Phone Number

Seattle

Quality Control Manager• Coordinate Single Family Lending and Retail Bank Consumer Lending Quality Control Review programs to ensure compliance with regulatory, investor, and insurer requirements.• Manage closed loan, denied, early payment default, loan servicing activities, and other lending control processes.• Coordinate effective communication of review findings, including written reports to applicable business line managers, senior/executive management; and secondary market investors /insurer agencies. • Manage follow-up on outstanding review findings and remediation efforts.• Participate in third party and regulatory examinations.• Manage supervision of all QC personnel.• Systems administrator for QC software.• Develop and manage annual budget for department.

Bellevue, Washington

Mortgage Insurance, Fraud Investigation

Successfully created and managed a post close mortgage review program that included credit, compliance, and secondary market requirements.Developed new mortgage lender client base by partnering with sales team and executive management.Created and implemented program procedures and documentation. Managed sampling, testing criterion, scoring methodology, internal database, client reporting, and program budget.

Developed and participated in Enterprise operational risk programs required under Basel II (Risk & Control Self Assessment-RCSA/Scenario Analysis).Researched, identified, and developed risk methodologies for business segments. Created and performed quality assurance reviews to ensure compliance with RCSA and Loss Data program requirements. Enhanced department procedures and documentation including risk control remediation tracking and resolution processes.Performed user acceptance & regression testing for enterprise web based Operational Risk system including utilization of Web Intelligence.

Responsible for operational readiness in support of bank-wide implementation of consumer loan fulfillment system.o Managed development of end to end business processes including training & user acceptance testing.o Established effective working partnerships with multiple internal business segments in support of project execution.

Managed nationwide loan review site including report creation & distribution for credit, regulatory compliance quality, and loan fraud.o Responsible for development and implementation of department policies and procedures. o Managed sampling (including SOX), testing criterion, scoring methodology, and internal databases.

Independently created, executed, and managed an internal consumer loan review program that included the following components.Review and validation of Financial Center and Loan Fulfillment Center system input.Review of individual underwriting decisions for adherence to bank policy, and lending authority limits.Process included simultaneous credit decision therefore dual management role was required, Underwriting and Review Manager.

Transactional Lending Authority: $1.5m / Aggregate Lending Authority: $3.0 m.Rendered credit decisions for consumer and mortgage loans where policy exceptions were present, and business lines of credit.Re-engineered underwriting procedures and associated documentation.Individual contributor to various projects and respective business lines for Underwriting Administration.Participated in implementation of first credit scoring model for equity transactions.