• Secure client support for large projects by hosting demonstrations of system functions and using models to explain future changes• Provide advice to clients on business process• Work closely with Product Owner to build system roadmap• Continue with Business Analysis tasks, as listed prior

• Function as Business Analyst, Scrum Master, or Product Owner on various projects• Establish scope through elicitation, analysis, validation, documentation, and communication of requirements • Analyze and prioritize business needs with client sponsors and product owners • Present requirements and design documents to client sponsors and executives • Peer review requirements, design, and user documentation • Create statements of work, design specifications, and project… Show more • Function as Business Analyst, Scrum Master, or Product Owner on various projects• Establish scope through elicitation, analysis, validation, documentation, and communication of requirements • Analyze and prioritize business needs with client sponsors and product owners • Present requirements and design documents to client sponsors and executives • Peer review requirements, design, and user documentation • Create statements of work, design specifications, and project estimates, in concert with system architects and lead testers • Provide support to other teams during development, testing, and deployment phases• Mentor and support team members on Agile, analysis, quality, and insurance practices• Construct various models, including BPMN, workflow diagrams, wireframes, and web mock-ups Show less

• Supervised a team of testers and technical writers• Constructed test scenarios and authored test cases• Provided input to specification documents and project plans, identifying risks and making recommendations on mitigation• Ensured testing validity by reviewing approach with clients and ensuring requirements clarity• Prepared end user documentation and led training sessions• Led the company to a successful ISO 9001: 2000 registration, including setting procedures… Show more • Supervised a team of testers and technical writers• Constructed test scenarios and authored test cases• Provided input to specification documents and project plans, identifying risks and making recommendations on mitigation• Ensured testing validity by reviewing approach with clients and ensuring requirements clarity• Prepared end user documentation and led training sessions• Led the company to a successful ISO 9001: 2000 registration, including setting procedures, authoring procedure manuals, training staff, and presenting updates at management meetings• Created documentation standards, including Quotation Specifications, Software Requirements Specifications, and Client Documentation• Developed and configured workflow for internal change management and client support system Show less

• Tested software enhancements and corrections, as requested by software developers• Trained and mentored new team members• Established testing practices and developed the foundations for a formal Quality Assurance Department