Leading a team of nine staff which was responsible for the provision of corporate information systems

Managing the effective day to day operations of the schools of Pathology, Public Health, Dentistry, Occupational Medicine and Sports and Exercise Medicine. Leading a team with a wide variety of responsibilities including the recruitment of doctors to specialist training programmes and organising the rotation of doctors in hospital trusts.

Managing the IS Service Delivery team which was providing support to 1,500 staff throughout the UK, developing and implementing incident management and change control procedures based on ITIL, reviewing and improving processes for communications during service outages, managing supplier contracts, providing expertise on effective implementation of projects, upgrading service desk software.

Day to day management of all IT operations in the UK office; recruiting and managing the IT team; leading, mentoring, establishing performance objectives and monitoring performance against objectives; establishing service level agreements for the provision of IT support and ensuring effective procedures for escalation and timely resolution of support requests; drafting and implementing annual IT operational plans and budgets; and, providing technical support to overseas offices, assessing… Show more Day to day management of all IT operations in the UK office; recruiting and managing the IT team; leading, mentoring, establishing performance objectives and monitoring performance against objectives; establishing service level agreements for the provision of IT support and ensuring effective procedures for escalation and timely resolution of support requests; drafting and implementing annual IT operational plans and budgets; and, providing technical support to overseas offices, assessing the status of their IT effectiveness and reporting to local senior management on strategies for improvement. Achievements• Designing, implementing and developing a high quality IT infrastructure during a period of growth and change• Building the IT function within the organisation and evolving services to meet the changing demands of a growing organisation• Recruiting and managing a well-regarded IT team, leading the team through times of organisational uncertainty and restructuring the team to meet changed organisational priorities• Introducing an IT Service Desk with a high level of customer satisfaction• Introducing operational procedures and acceptable usage policies aligned to organisational priorities and culture• Negotiating contracts with third party suppliers for the support of key services• Introducing cost-effective business continuity solutions• Co-ordinating the relocation of all IT services from London to Brighton• Founding a cross functional IT steering group to prioritise investments in business change projects• Managing multiple technical projects including upgrades to the server infrastructure, introduction of a global intranet using SharePoint Portal Server/SharePoint Services, upgrades to cross organisational finance software• Providing hands on and long distance technical support to overseas offices Show less

Day to day management of premises; procurement of all office-related contractual services, including legal and insurance services; co-ordination of the recruitment, orientation and training of staff; advising directors on matters regarding health and safety, recruitment procedures and the contracting of staff and consultants; and, organising international travel and associated logistics for Alliance staff and consultants.

Day to day operational management of the Society; leading and motivating a team of three staff to provide a quality service to members; preparation of budgets, monitoring of income and expenditure, general financial management and control and liaison with the Society’s auditors; fulfilling the role of company secretary, ensuring the Society complied with the various statutory requirements which arose from its status as a registered charity and company limited by guarantee.