Janet Pendleton (Usher) Email & Phone Number

Support award winning Pharmacy Benefit Management and Distribution/Logistics Groups with an employee base of 500+ associates. Provide strategic HR leadership and support to senior clients in the areas of organizational design, process improvement, talent development/assimilation, associate engagement, performance management and employee relations. Partner with HR colleagues in compensation, payroll, benefits, HRIS and recruiting to effectively support business initiatives.Lead the ongoing talent review process. Assess and identify high performing/high potential leaders, ensure succession and development plans are in place. Coach and assist with the development of managers and supervisors.Provide clear and effective counsel to management on all HR issues, including performance feedback, progressive discipline and employment law.Achieve double digit improvement on employee survey by consulting with client business teams on annual Employee Engagement Survey results, communications and action plans to address opportunities identified. Provide prompt and successful resolution to associate issues/concerns. Effectively counsel leaders on Employee Relations issues and reduce potential business liabilities. Engage and co-lead employee communications and change management initiatives. Partner with business client groups to ensure performance management and compensation plans are administered in a manner consistent with business and organizational goals, and that performance management activities are ongoing and aligned with pay for performance culture. Source and hire talent to meet the staffing needs of the Site by hosting open houses, job fairs and partnering with local government and commercial agencies to ensure an appropriate talent pool.

Greater Atlanta Area

Works cross-functionally and partners with management team to drive organization transformation and performance. Partners with business to translate strategy into understandable action steps and milestones staff can implement. Supports work and collaborates with HR COE’s to ensure an integrated, business driven approach and appropriate timing in the delivery of HR services.Participates in the development and implementation of the human capital strategy required to successfully execute client business strategies. Consults with client business teams on annual Employee Survey results, communications and action plans to address opportunities identified. Consults on strategic staffing issues impacting business or resulting from business restructure. Consuls with client business leaders to implement succession strategies aligned with company business/succession/talent strategy.Participates in consulting on the communication and integration of rewards and recognition programs and in the assessment of their effectiveness. Consults with managers to tie performance measures to business plan and metrics, and monitor and reward according to performance. Provides input as appropriate (may be project based) on reorganization, downsizing, start-up and integration activities and communications involving major business changes with focus on meeting constituent requirements while achieving competitive cost structure. Perform leadership coaching, as needed, to “operationalize” values; ensuring that strategies, goals and behaviors are aligned with the company’s values. Consults with managers to define and strengthen accountabilities and consequences. Focuses on identifying, consulting and responding to management clients in organizational development and effectiveness needs, knowledge management and management decision support in communicating organizational performance measures and business performance metrics (scorecards).

Greater Atlanta Area

Supported all business functions throughout Georgia, including Sales/Marking and Government Relations. Hired, oriented and reviewed benefits with all management and staff employees. Planned and coordinated job postings, career fairs and employment ads with recruiters and other sources. Investigated and resolved employee relations issues.Created strategies and goals to improve/enhance people management skills (in partnership with senior business teams). Human resource goals were integrated into business plan action steps and milestones.Supported creation of human capital plan for Georgia, educated stakeholders on roles and responsibilities while supporting alignment in meeting business plan requirements.Implemented structured interview guide credited with substantial improvement in the quality of employee assessment and selection.

Greater Atlanta Area

Supported South East Sales, Health Care Delivery, Member/Customer Service and Provider Relations/Contracting teams. Developed and executed strategies which resulted in 10% reduction in turnover.Conducted climate assessments and created strategies to address opportunities identified. Resulted in fewer employee complaints and improved employee survey results..Created competency models for supervisors, managers and executives and utilized 360 feedback assessments for regional and national positions.Created and implemented a formal hiring process, including a structured interview guide Contracted with VP Sales and created a performance management and talent acquisition process for Sales team credited with substantial improvement in the quality of employee assessment and selection. Ex: 20% increase in customer satisfaction, 15% increase in sales and a 10% decrease in turnover.

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Successfully developed and executed strategy for changing the culture from a training/tactical focus to one that focused on improving individual and group performance to meet business results/goals.Created performance models for sales and member service positions.Created compentency model for supervisors,managers and executives.

Greater Atlanta Area

Greater Atlanta Area