Managed calendars and schedules for senior event coordinators and executives, organizing meetings, appointments, and travel arrangements.Handled all client communications, including inquiries, contract negotiations, and post-event feedback, ensuring a high level of client satisfaction.Prepared and maintained event documentation, including contracts, budgets, and promotional materials, ensuring accuracy.Assisted with the planning and execution of smaller events and supported senior… Show more Managed calendars and schedules for senior event coordinators and executives, organizing meetings, appointments, and travel arrangements.Handled all client communications, including inquiries, contract negotiations, and post-event feedback, ensuring a high level of client satisfaction.Prepared and maintained event documentation, including contracts, budgets, and promotional materials, ensuring accuracy.Assisted with the planning and execution of smaller events and supported senior coordinators with larger events.Coordinated event logistics, such as venue bookings, catering arrangements, and guest list management.Streamlined administrative processes, which improved workflow efficiency and reduced administrative errors. Show less

Organized event facilities, decor setups and audio-visual equipment both physically and virtuallyDesigned branded décor signage for brand activations and did market research on the latest market trendsCoordinated vendors, timelines and budgets for eventsBoosted client satisfaction through administration of onsite service requests and event logistics managementDirected onsite staff during events to ensure smooth execution of planned activitiesAssessed customer needs and… Show more Organized event facilities, decor setups and audio-visual equipment both physically and virtuallyDesigned branded décor signage for brand activations and did market research on the latest market trendsCoordinated vendors, timelines and budgets for eventsBoosted client satisfaction through administration of onsite service requests and event logistics managementDirected onsite staff during events to ensure smooth execution of planned activitiesAssessed customer needs and upsold products and services to maximize salesMaintained close communication with clients to mitigate service issuesAddressed last-minute changes and any problems that aroseMade outbound calls and sent emails to establish client leads and took information from potential customers to assess needsCollected and organized documents and suppliesMaintained high level of knowledge regarding current promotions, discounts, or special offers availableAddressed and resolved customer inquiries, complaints, concerns, and issues providing insightful solutionsPrepared quotations and sent out invoices and statements for payments dueAnswered inbound calls to handle various concerns, set appointments and close salesMaintained customer records with timely and accurate database updatesMonitored social media platforms for relevant customer feedback and responded accordinglyInformed customers of promotions and special offers to increase salesUtilized various software programs such as CRM systems, order management tools, and communication platforms effectivelyDocumented all call information according to standard operating policies and proceduresCollaborated with other departments to ensure prompt resolution of customer concernsInterviewed community groups and collected information to determine eligibility for social assistanceMaintained accurate records and documented different community groups' data in the databasesWorked closely with persons with disabilities, Gender-based violence individuals and lo Show less

Organized event facilities, decor setups and audio-visual equipment both physically and virtuallyDesigned branded décor signage for brand activations and did market research on the latest market trendsCoordinated vendors, timelines and budgets for eventsBoosted client satisfaction through administration of onsite service requests and event logistics managementDirected onsite staff during events to ensure smooth execution of planned activitiesAssessed customer needs and… Show more Organized event facilities, decor setups and audio-visual equipment both physically and virtuallyDesigned branded décor signage for brand activations and did market research on the latest market trendsCoordinated vendors, timelines and budgets for eventsBoosted client satisfaction through administration of onsite service requests and event logistics managementDirected onsite staff during events to ensure smooth execution of planned activitiesAssessed customer needs and upsold products and services to maximize salesMaintained close communication with clients to mitigate service issuesAddressed last-minute changes and any problems that aroseMade outbound calls and sent emails to establish client leads and took information from potential customers to assess needsCollected and organized documents and suppliesMaintained high level of knowledge regarding current promotions, discounts, or special offers availableAddressed and resolved customer inquiries, complaints, concerns, and issues providing insightful solutionsPrepared quotations and sent out invoices and statements for payments dueAnswered inbound calls to handle various concerns, set appointments and close salesMaintained customer records with timely and accurate database updatesMonitored social media platforms for relevant customer feedback and responded accordinglyInformed customers of promotions and special offers to increase salesUtilized various software programs such as CRM systems, order management tools, and communication platforms effectivelyDocumented all call information according to standard operating policies and proceduresCollaborated with other departments to ensure prompt resolution of customer concernsInterviewed community groups and collected information to determine eligibility for social assistanceMaintained accurate records and documented different community groups' data in the databasesWorked closely with persons with disabilities, Gender-based violence individuals and lo Show less