Jamaican Private Caterers

Lead the daily operation of the sales support team. Assist sales team with necessary insurance/claims processing for DME. Ensure company vision and goal is always met. Due to COVID19 unfortunately my position was ended.

✓ Trained staff regarding the registration process while preventing payment denials through auditing.✓ Expertly determine and address issues in relation to insurance company authorization requirements with focus on health insurance coordination of benefits. ✓ Handle the processing financial assistance applications for patient without insurance to the appropriate charity program offered through the Cleveland Clinic’s Hospital Care Assurance Program (HCAP). ✓ Complete extensive training in other areas and locations that utilize EPIC host system to support short-staffed teams.✓ Maintain active involvement in various engagement projects in alignment with the Cleveland Clinic Enterprise values.✓ Promptly resolve time sensitive delays in a professional manner to provide efficient customer service.✓ Exceeded the department’s daily required volume of 32 patients by processing more than 40 patients on a daily basis.✓ Exemplified teamwork, service, and outstanding values which led to the recognition from peers and other departments.✓ Significantly decreased unnecessary denials by reviewing and correcting registrations completed by the department registration staff through auditing.✓ Established a reputation as one of the three top copay collectors in department for over four years. ✓ Gained promotion to Pas Financial Counselor II and Point Person by obtaining difficult goals.

✓ Observed strict compliance with all hospital departmental safety requirements while in charge of cleaning and stocking supplies of assigned areas.✓ Promoted a positive attitude and pleasant experience by maintaining a clean facility and environment.✓ Maintained excellence in performance while working at least 60 hours per week.✓ Provided permanent employment opportunity within three months of working for temporary agency.✓ Succeeded in receiving personal request to work in various departments from managers not within environmental service department.

✓ Supervised all facets of the restaurant while providing final decisions regarding matters of importance to service and company.✓ Initiated clear goals and expectations to team through ongoing communication and weekly huddles. ✓ Took charge of hiring, training, and managing staff to ensure superior customer service of the employees. ✓ Dealt with the negotiation of contracts with various suppliers.✓ Built brand awareness throughout surrounding cities and communities by participating in various events such as school functions, churches, and summer gathering.✓ Directed the portion control and quantities of preparation to minimize waste.✓ Offered direction and coaching as required for daily operation in managing employees.✓ Significantly increased customer base by obtaining strong reputation for providing excellent customer relations.

✓ Conducted in-depth research on industry to keep up with the ever-changing trends.✓ Opened new opportunities to promote company to the producer of the Oprah Winfrey show through personal invitation.✓ Placed the brochure’s in various departments at University Hospital Highland Cancer Center and Dermatology Department, also The Gathering Place to establish presence of the company.✓ Fostered and sustained a welcoming environment for customers resulting a steady client base.✓ Drove traffic to place of business through community and industry events by identifying opportunities, thus leading to interview by Leon Bibb of Kaleidoscope in year 2006.