- Planning and writing a large Web Help system for a complex, Web-based enterprise (product lifecycle and cost management) application, using a rapidly changing prototype, multiple Marketing Requirements Documents (MRDs), and engineer interviews to gather information.- Rewriting and providing a full developmental edit of an administrator’s guide, enhancing the usability and accessibility of information.- Developing and implementing procedures to coordinate the release of critical… Show more - Planning and writing a large Web Help system for a complex, Web-based enterprise (product lifecycle and cost management) application, using a rapidly changing prototype, multiple Marketing Requirements Documents (MRDs), and engineer interviews to gather information.- Rewriting and providing a full developmental edit of an administrator’s guide, enhancing the usability and accessibility of information.- Developing and implementing procedures to coordinate the release of critical hot-fix documentation, expediting delivery to tier-one customers.- As project lead, managing the workflow of hot-fix documentation by acting as a liaison with the Sustaining QA department, assigning projects to writers, and ensuring timely delivery of completed documents. - Designing the cascading style sheet (.css) for Agile’s HTML and Web Help systems, assuring consistent quality of online documentation across all products. Show less

- Developing the technical publications department from the ground up, working closely with Sales, Marketing, Technical Support, and Engineering to assess all company publication needs.- Writing UI text to enhance product usability and editing source files. - Creating the company style guide and document templates to ensure quality and consistency across all company documentation.- Developing templates for print and online documentation.- Writing and editing release notes… Show more - Developing the technical publications department from the ground up, working closely with Sales, Marketing, Technical Support, and Engineering to assess all company publication needs.- Writing UI text to enhance product usability and editing source files. - Creating the company style guide and document templates to ensure quality and consistency across all company documentation.- Developing templates for print and online documentation.- Writing and editing release notes, installation guides, white papers, marketing collateral, and Web copy, producing company messaging with a consistent tone. - Designing and writing HTML Help for the DigitalSquare software application, enabling users with various levels of computer experience to navigate through an in-depth desktop shopping environment.- Developing publication plans and documentation schedules to fulfill engineering and marketing goals for product releases. Show less