• Design and launch Qualtrics surveys to determine different social barriers of social media users and non-users• Analyze survey results using factor analysis and R which verified model design and hypothesis• Develop prototypes of improved Facebook interface with the goal to overcome obstacles of using social media• Conduct user-testing of prototypes to examine the effectiveness of redesigned Facebook features

• Conduct literature review on the long-run behavior of Markov Chains and its business and medical applications• Research properties of stochastic matrices which advanced the process of developing mathematical proofs • Program simulations using R to evaluate hypotheses and confirm results

• Held weekly consulting office hours which improved students’ statistical analysis, and SAS and R computing skills• Guided exam review sessions to around 50 students which elevated class average• Graded 20 - 50 assignments and offered constructive feedback weekly which systemized scoring data

• Provided students with one-on-one tutoring and facilitated online discussions which motivated students to reach their academic goals• Led study groups and exam review sessions to approximately 200 students which increased 10% of the class average • Graded 20 – 100 assignments and offered constructive feedback weekly which systemized scoring data and improved students’ C programming technique and efficiency • Attended weekly training meeting and reported students’ learning progress which allowed professors to evaluate their course design

• Ordered 20-35 monographs selected by 5-10 subject librarians daily which enriched the diversity among different library collections• Organized and updated purchase information using Excel which systemized acquisition data and enhanced working efficiency for personnel in need of those records

• Mentored and advised 7 new tutors weekly on lesson-planning, essay-revising, and grammar-instructing which elevated their language teaching skills • Increased effectiveness by creating and organizing training programs on English reading and study methods for new tutors and students

• Tutored 8-10 international students weekly on grammar and writing techniques which increased their English abilities in the areas of speaking, listening, and reading• Advised 10-15 students weekly on time management, goal setting, and study skills which improved their overall GPA

• Communicated clearly while answering and directing phone calls which improved the overall time and working efficiency • Submitted and reconciled expense reports and developed and maintained filing systems• Scheduled appointments for managers and clients, assisted in the preparation of regular meetings, and provided general support to visitors