• Provide personnel policy and procedure guidance to employees and management.• Maintain up-to-date knowledge of federal and state employment law and compliance requirements.• Coordinate open enrollments, changes, and training for employee benefits programs.• Respond to human resources-related inquiries.• Assist with payroll processing.• Create and distribute internal communications regarding status changes, benefits, or company policies.• Administer new employee on-boarding and orientation.• Develop and maintain talent management processes.• Monitor employee morale and company culture.• Collaborate with the human resources team to develop effective recruitment strategies.• Identify future staffing needs.• Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary actions.• Maintain employee personnel records.• Conduct exit interviews and recommend corrective action if necessary.

• Create, update and maintain a variety of project controls that track the status of: individual projects or task orders, changes to projects or task orders, RFI, shop drawings and submittal, matters involving quality controls, safety, financial performance, close-out and other aspects of the project(s) or task order(s)• Analyze reports and use personal influence to create priorities that prevent delays to critical activities within the project;• Work with Project Manager and Estimating Team to create, review and process shop drawings and other submittals that are required to document the construction process;• Manage or support the change management process, by updating logs, routing source documents to vendors, obtaining pricing, developing estimates and proposals, writing change orders and other related activities;• Maintain and regularly produce • Proactively identify issues that could lead to problems and facilitate solutions;• Assist in ensuring that all aspects of the project are compliant with all contract terms and legal requirements that govern the project and the community in which the project(s) takes place;• Provide timely and cordial interaction with supporting work groups, such as accounting, HR, etc.• Participate in manage activities that are related to project closeout to ensure timely completion;• Assist with the evaluation of projects for constructability and value-engineer cost savings;• Participate in life-long learning opportunities and professional development.• Participate in monthly staff meetings and industry networking functions.

Assist in maintaining awareness of retail operations business lines. Provide motivation, support and assistance to associates as necessary. Assist in the training of associates as neededProvide input and assist with the delivery of performance evaluations.Support the Cashiering, Reception and Member Relations Specialist functions by greeting customers, accepting payments, preparing bank deposits and daily close-out tasks and approving reports. Oversee Travel Shop operations to include ordering, system and product updates, inventory and reporting. Maintain acceptable inventory levels of maps, tour books and other Retail Store supplies. Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standards scores.Invoice, process payments and ensure proper travel documentation is provided. Comply with all ARC and IATAN regulations and Mid-Atlantic policies and procedures in the collection and handling of assets. Meet or exceed established productivity goals. Counsel potential members and respond to members requests on the benefits and services of various membership plans and Financial Services products.Lead, guide and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Office Manager.

Open work orders as directed by the Service Manager and maintain control until closed and invoiced. Handles Repair Order charges, warranty validation & claims coverage’s including computation of charges, submission and follow-up.Maintains the service library with information that is current. Files bulletins, manuals, video tapes, etc. under the direct supervision of the Service Manager. Assembles all types of equipment and other merchandise offered for sale by the dealership. Maintains a clean and safe work area and cares for shop tools and equipment assigned to the technician Accounts for all time on a time card and for all material used in performing assigned duties. Ability to safely operate all equipment sold by the dealership. Follow all safety rules and regulations in performing work assignments. Handles service department filing and records. Updates customer profiles using equipment, hours or other information from the customer work orders. Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval. Assist in handling customer complaints and concerns Be aware of and track “comebacks” and make sure the problem is corrected to the customer and dealership’s satisfaction.Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.Handle customer complaints immediately and according to the dealership's guidelines.Monitor and adjust inventory to minimize obsolescence.

Sales & Customer Service – Provides exceptional customer service to existing customersand our temporary workforce. Assists new applicants with the employment process, answers questions and qualifies potential temporary employees for eligibility to work. Utilizes and supports the CSP Sales Culture. Assists the Branch team in capturing and cultivating customer loyalty and reinforcing a value added proposition to customers. Calls customers to generate repeat sales and/or set sales appointments. Performs job site visits as needed.• Maintains and Develops Accounts – Completes tasks such as bump calls and follows-up with customers by calling pinks to ensure jobs are completed to the customer’s satisfaction.Assists in the collection of payments in order to maintain accounts receivable guidelines. Assists with the development of customer relationships through high-volume telephonecontact. This includes resolving customer problems, collection of payments due, and pricequoting within the assigned parameters of authority.• Cultural Sponsorship – Embodies a passionate, responsible, creative and respectful “we” culture. Ensures they are living the values of TrueBlue. Works in partnership with other TrueBlue Brands in their market to achieve and/or maintain a dominant position in the marketplace.• Open Communication – Ensures written and verbal information is shared in a clear, concisemanner with customers, temporary workers, co-workers and upline leaders. Demonstrates active listening skills.• Operations/Regulatory Compliance – Processes payroll for temporary workers from a completed work ticket while collecting borrowed equipment and matching advances against the paycheck for accuracy. Ensures proper documentation before distribution of the check/voucher. Ensures Labor Ready processes and policies are followed as represented in the operations manual, employee handbook and/or the @work website.

 Responsible for account management and customer satisfaction. Enter orders in IKON Forms Package which is sent to the National Accounts Coordinator for order entry into Oracle.  Central point of contact for communications regarding customer activity. Improve IKON processes on an ongoing basis to drive efficiency and effectiveness. Work on behalf of IKON and the account to drive a high level of customer satisfaction. Assist the National Accounts Manager/National Accounts Relationship Manager/Sales Manager/Sales Team with requests for information. This will include updates on installations, invoicing, problem resolution etc. Assists with any service issues that need escalation through National Accounts service. Communicate with the customer and the National Accounts Team as to the status of an order. Assist in progressing orders through the Customer Support organization. Work with the National Account Team to keep the extranet updated throughout the implementation process. Handles financial assistance and reporting, including compiling information for P & L reports. Manages any non-standard customer reports and Asset Management reports for customers. Facilitates any non-standard invoice requirements, such as invoice consolidation.

 Interviewing applicants and ensuring that all their skills are identified. Reviewing company policies and procedures with applicants. Taking accurate jobs descriptions from customers and matching qualified temporary employees in all administrative and light industrial classifications. Negotiating and setting labor rates charged to customers to obtain optimum gross margins. Assuring total customer satisfaction by handling all inquiries and resolving problems arising with customers or temporary employees. Assess branch recruiting needs and communicate needs to branch manager. Participate in job fairs. Follow up on potential candidates from fair. Conduct confirmation calls of scheduled appointments. Market candidates to customers and other branches. Contact "inactive" employees to determine eligibility for current assignments. National Account support (i.e. Raytheon, Northrup Grumman, SAIC, Siemens, FedEx, Boeing)

 Performed Technical Recruiting including sourcing, qualifying, interviewing, negotiating and closing candidates for local and federal government openings. Worked closely with Executive VP and clients to attract and hire the industry’s top candidates. Assisted with preparing company to obtain a GSA Schedule and 8a certification. Assisted with Business Developments and Sales. Handled all administrative duties. Assisted with proposal writing for Task Orders. Was a direct support to Consultants and Clients. Processed weekly payroll. Processed all new consultants. Maintained and tracked all vendor information. Maintained recruiting reports. Attended industry seminars as needed.

 Performed Full Life Cycle Recruiting for temporary, temp-to-hire and direct placement positions.Negotiated pay and bill rate with both candidates and client on open orders. Recruited Laborers/Warehouse to Executive Administrative associates. Assisted Business Development Specialist in attracting new clients by cold calling, networking, creating flyers/mailers, and setting appointments. Handled daily customer service via phone to associates, job seekers, customers, recruiting resources and internal staff. Successfully Completed workers compensation training held by company. Handled initial workers compensation claim for supplemental employee for injuries on the job. Completed tours of client site to make sure work area was compliant with workers compensation regulations. Created and implemented recognition and incentive programs for supplement employees. Processed weekly payroll for supplemental employees on active assignments.

 Supported Director of Government Sales, Service Manager, Sales Team of five, and Service Team of five. Created and Maintained service and sales tracking system. Maintained company GSA Schedule to make sure they were compliant with government regulations, as well as to keep GSA Advantage updated. Maintained budgetary report for branch. Coordinated and attended weekly branch meetings. Supported sales department wit Government Contract Administration. Handled customer service for both Sales and Service Department. Handled sales of supplies for equipment sold by company. Handled branch level Human Resources responsibilities. Processed expense reports. Handled out going and distribution of incoming mail and packages. Trained new Service Administrators and Receptionist. Acted as back-up Receptionist and Service Administrator when needed.