• Program Governance: Proven experience in managing program governance, ensuring compliance with industry standards, and maintaining project management excellence.• Portfolio Management: Adept at guiding teams and organizations to adhere to PMO practices, ensuring consistent project management standards and practices.• Team Leadership: Exceptional leadership and team-building skills, with a history of coaching and managing teams ranging from 5 to 50 members.• Communication and Change Management: Strong communication and relationship management abilities, enabling effective stakeholder engagement and alignment towards project success.• Budget Management: Proficient in financial and budget management, accurately reporting on project health and performance.• Resource Management: Skilled in resource allocation, ensuring project success through effective resource management.• Agile and Hybrid Methodologies: Expertise in Agile and hybrid project management methodologies, optimizing project delivery.• Vendor and Contract Management: Proficient in vendor selection, contract negotiation, and management, ensuring cost-effectiveness and project success.Project Management Expertise:• Managed complex projects from initiation to production turnover, utilizing industry-standard methodologies and adhering to company standards.• Led projects across various business units, including finance, customer service, utility operations, communications, marketing, and supply chain.• Implemented risk and issue management processes, proactively identifying and mitigating potential risks.• Proficiently managed project budgets based on financial guidelines and provided accurate reporting on project health and performance.• Successfully implemented organizational change management strategies, driving stakeholder analysis, communications, and training plans.• Managed ITSM (Project Management, Incident, Change, Release) using Service Now (SNOW) across all projects.

Engineered the integration of Salesforce with the CGI Work Management Information System (now ARM), enhancing messaging efficiency and data management for improved operational workflows.Led the comprehensive reimplementation and upgrade of both the Complex PowerPlant and PowerTax systems, a transformation that streamlined business processes, reduced customizations, and bolstered integrations.Conceptualized, developed, and deployed robust ESRI GIS systems, including the ESRI Universal Web Map and Critical Valve Collector App. These implementations significantly elevated the organization's geographic information capabilities.Guided the successful adoption of Microsoft Teams Voice, effectively replacing Cisco IP Phones across Canadian Offices. This transition greatly improved communication and collaboration avenues.Managed the end-to-end selection and implementation process of the Corporate Tax Compliance and Provision Software Tool, CorpTax. The tool was seamlessly integrated with Corporate PowerPlan's software, leading to the streamlining of tax processes.Orchestrated and successfully executed the transformation initiative for implementing the Transmission Risk Model (TRM), introducing a custom algorithm that optimized transmission and high-pressure pipelines.Strategically revamped the Washington Gas Living website within the Marketing domain, significantly enhancing user engagement and overall experience.Spearheaded the seamless implementation of the SAAS application First Fuel for WGL Energy Marketing and Sales, resulting in the optimization of energy efficiency services and increased operational effectiveness.

Requirement Analysis Expertise: Skillfully assessed project necessities encompassing MS Project Server 2010 implementation, business and financial management, and program scheduling.Strategic Project Identification: Identified and selected pertinent projects for inclusion in MS Project Server 2010 at both the IDG group and enterprise levels.Data Source Validation: Ensured the accuracy and integrity of data sources feeding into MS-project schedules.Effective Infrastructure Support: Contributed to the establishment of the Project Server 2010 staging area dedicated for IDG utilization, showcasing an ability to provide essential technical support.Direct Project Support: Provided direct assistance to the project plans within the IDG group, operating within the live production environment of Project Server 2010.Technical Proficiency: Demonstrated adeptness in supporting the technical aspects of both the staging and production environments of MS Project Server 2010.Quality Assurance: Evaluated project plans from project managers and stakeholders, verifying adherence to necessary formatting standards.Data Element Analysis: Skillfully examined essential data elements requisite for the successful functioning of the staging and production environments.Collaboration and Guidance: Assisted Project Managers & stakeholders in aligning their project plans with the requirements of MS Project Server, showcasing a collaborative approach and strong communication skills.Hands-on Implementation: Actively participated in the entry & upkeep of project plans within the MS Project Server staging environment, contributing to compatibility testing.Data Accuracy Management: Skillfully identified inconsistencies and missing data elements necessary for optimal operation within the MS Project Server production environment.Production-Level Execution: Entered & maintained project plans within the MS Project Server production environment, ensuring smooth operational continuity.

Expertly coordinated and led complex cross-functional projects concurrently, steering the end-to-end execution of strategic Operational Data Store (ODS) initiatives.Collaborated closely with Business Stakeholders, Subject Matter Experts, Business Analysts, and Technology teams, utilizing AGILE methodology to discern forthcoming functionalities and business requisites for ODS Datawarehouse releases.Conceived and gained endorsement for the scope of impending ODS releases. Meticulously crafted project blueprints encompassing key milestones, optimal resource allocation, budgetary considerations, technology integration, and tool deployment, all while adhering to established project management protocols.Vigilantly monitored project trajectory through consistent dialogues with Technology specialists, Subject Matter Experts, and Business Analysts. Demonstrated adaptability by refining project plans as situations evolved. Maintained meticulous records of scope adjustments or functionality amendments, seamlessly navigating formal Change Management Procedures when deemed necessary.Assessed the conformance of the development process (SDLC) with recognized methodologies, ensuring a harmonious alignment. Effectively conveyed insights to relevant managers or staff, meticulously documenting any instances of divergence or exceptions.Orchestrated purposeful meetings, adeptly outlining agendas to tackle critical issues head-on and facilitate their swift resolution. This proactive approach fostered a culture of collaboration and efficient communication.Produced comprehensive project progress reports, furnishing application owners with a holistic view of milestones, resource allocation, fiscal disbursements, and overall project advancement.

In coordination with Senior Director and Management, oversaw the integrated Direct Response Program, managing a $10 million expense budget. Create budget reports to evaluate overall and program-level performance, working in conjunction with Finance and multiple departments. Oversee all contracts and conduct renegotiations as needed. Coordinated and lead cross-functional Disaster Preparedness and Telethon Preparedness planning sessions; developed comprehensive planning documents and planned telethon's operational aspects. Lead major campaigns. Trained and coached staff of 2. Selected projects and achievements include… Holiday Campaign: Project managed critical fundraising effort, leading a cross-functional team consisting of Development Communications, Public Relations, Celebrity Engagement, Marketing, IT, Finance and Chapter Representatives.− 2009 Campaign raised $5.4 million, a return on investment equal to 170%. Results exceeded expectations by 7.5%;.  Direct Response Mail Contract: Worked closely with management and contracting team to negotiate mailing services contract for two large programs; contract also impacted 2010 Holiday Campaign advertising and the online and print gift catalogs.  Renegotiated Convio contract to gain $196,800 in savings for contract remainder. Developed streamlined process to allow budget owners to quickly determine budget status.  Implemented system to electronically scan and e-mail invoices, which expedited the process, reduced mailing costs and allowed for ready tracking of invoice receipt.  Worked closely with Contracting / Supply Chain Management to implement purchase orders when possible, eliminating the need to use vouchers for payment and allowing another level of budget control. Assumed part of Senior Director duties on an interim basis, coordinating services and support with other development, NHO and field units to ensure continuity and integration at all organizational levels.

Partnered with management to plan and coordinate the Online Fundraising program, leading tactical and strategic planning for the Online FundRaising (OFR) development program from an integrated program perspective. Prioritized and aligned projects with business needs. Created overall program and individual project plans with input from Technical Lead and Program Manager. Established and managed complex work plans and resources for internal and external vendors. Selected achievements include… • Provided guidance to senior management in establishing strategy and objectives for Online Fundraising that directly impacted department goals and planning.• Developed, recommended and implemented policies and procedures to increase program effectiveness and build fundraising capacity.• Developed and managed online fundraising dashboard.• Project managed the Online FundRaising (OFR) development program strategically and tactically – coordinating internal and external vendor resources and work-plans; managed portfolio

Project Leadership: Effectively coordinated and steered intricate cross-functional IT projects from inception to successful implementation, demonstrating adept multitasking and organizational skills.Efficient Process Establishment: Spearheaded the establishment of streamlined processes and methodologies, enhancing project efficiency and overall operational effectiveness.Strategic Scope Definition: Expertly defined project scopes and objectives, aligning them with organizational goals, and assembled high-performing teams to execute projects.Resource Management: Skillfully determined resource requirements and acquired necessary assets to ensure project success. Developed accurate estimates for project planning.Milestone Tracking: Monitored crucial project milestones, meticulously preparing status reports. Adapted project plans and resource allocation as necessary to achieve objectives.Vendor Selection and Management: Carefully selected vendors based on project needs and managed both internal and external relationships effectively.Key Project Examples:RE Data Quality Cleansing 2.2.0: Led a cross-functional team to enhance data quality in the donation system (Raiser's Edge). Integrated data with cleansing software, resolving duplicate records.2004 Tsunami | Hurricane Katrina Online Donations: Managed various facets of online donations during telethons. Collaborated with different departments, maintained roles during shifts, and ensured seamless online donation processes.Online Giving Program Vendor Selection & Product Implementation: Played a pivotal role in vendor selection, application deployment during the Hurricane Katrina crisis, and ongoing IT support for fraud prevention and enhancements.

Analyzed business requirements and conducted gap analysis of current UUNET and WorldCom trouble ticketing systems to determine impact analysis, technical analysis and system recommendation. Analyzed, developed and consulted with users on functional requirements and UML use case development. Prototyped screen design and provided input into development of system design document. − Assisted technical teams to identify and resolve discrepancies between system design and functional requirements and provided support during system testing.

Led planning and implementation of Sales to Order (STO) / Single Order Vehicle (SOV) Web Based Order Entry System quarterly releases. Oversaw multiple projects under each release, from definition through the implementation phase, completing function point analysis for each project. Conducted impact and technical analysis; made system recommendations in a Client Server, UNIX environment. Determined scope, conducted gap analysis and performed time and cost estimates. Moderated review of system requirements, design documents, interface agreements and prototypes. Created all project-related documentation in accordance with IBM Software Development Framework, including functional system requirements and system interface agreements.− Worked closely with project team and clients to ensure all business processes were evaluated for impact.− Provided support during both system and user acceptance testing.

*Responsible for coordinating the effort of planning and executing the MMIT Y2K Integration Test. Primary responsibility was to ensure test quality management, test management support, and verification test support.