Janet Webster Email & Phone Number

San Ramon, CA, US

Oakland, California, US

IVR technical lead and Subject Matter Expert (SME) for IVR Call Center Application design, development, deployment, and support.Technical lead involving full life cycle development and support of IVR (Interactive Voice Response) applications for major utilities company. Develop and lead training sessions for team members. Conduct analysis on IVR.

Oakland, California, US

Operations support and development for Nuance IVR applications. Create SQL queries for graphical reports to analyze call logs to evaluate application performance to identify defects or areas for enhancement. Implement these enhancements and fixes resulting in improved take rates and cost reductions. Subject Matter Expert (SME) for the IVR portion of the.

o Designed and developed automatic alarm monitoring scripts to: evaluate IVR take rates and alarms, generate reports, and send email alerts of suspicious trends. This process has proven effective in pro-active monitoring and timely resolution to production issues.o Developed and presented tech-transfers for the peripro tool. o Evaluated and resolved issues.

Rancho Santa Margarita, CA, US

Developed User's Guide, Technical Reference, and Bootstrap documentation for the Adaptive Call Router (ACR) application, an enhanced GUI to the Genesys skills based routing platform. Performed QA testing for the ACR application. Met challenging time lines to align this introductory product with live beta test sites.http://www.customercaresolutions.com/

CA

• Full life cycle development for IVR projects. Completed quality projects on time within budget for high profile customers. Demonstrated effective multi-tasking skills balancing diverse assignments.
• Successful implementationso Periphonics GUI Tools: periPro, periStudio, periReporter, MPS Developero MPS 500, MPS 1000, Periproducer, Peri Toolso IVR features: CMR, CPD, CTI, TTS, Speech Recognition, XML, ISDNo Host.
• Developed user-friendly web based consoles using HTML and Perl
• Projects generated over $3.5 million in software revenue
• Received Top Developer ranking multiple yearsPeople Manager, 2 yearsSelected to manage development team up to 15. Conducted performance evaluations. Developed mini tech-transfers. Planned and organized team building.

Consultant for IVR Speech Recognition IVR project. Worked with project manager and development team for scheduling, coding, design and code reviews, testing and production rollout.

Bethesda, MD, US

MATBAT project -Integration testing of military ground training system in a simulated lab environment-Developed GUI applications on HP UNIX with UIM/X, XDesigner, & X Motif-Developed applications using SQL, Ada, & C-Development of requirements using Interleaf documentation interfaceARTS project (Ford Aerospace)-Developed Real-time software for Air Force.

Houston, Texas, US

Scanning Gallery project- Developed desktop publishing software for Microsoft Windows using structured analysis design and C language.- Integrated on-line help support for Windows software package.- Coordinated user interface translation with overseas localizers to French, Spanish and German.