Janet Souter Email & Phone Number

Johannesburg Metropolitan Area

Our focus is to bring everything together in one window to improve the user experience. In today’s remote world, customers require businesses to be efficient and attend to queries without jumping through hoops or waiting for too long to be attended. We take away the endless questions you get asked when you contact a contact centre, such as your email address or having to confirm your telephone number. Everything related to the customers’ information is readily available for the user, the contact centre consultant. That information is then generated from just one source; Coligo.The Coligo Group aims to take away the need for companies to be running on various apps for business operations such as accounting or ticketing apps.Our purpose is to unify businesses that create central platforms, which in turn saves your business costs.We reduce costs for businesses by paying for disparate systems that do not connect and communicate.When businesses opt for Coligo, they will be using our services as a project management system that works as a user-adoption system.Key areas that define what we do:CRM, Ticketing System,Workflow Management,Omni-channel contact centre.Integrate into finance packages (integrate into other sources to make into just one source of truth for the user)

Johannesburg

ScopServ South Africa Part of the International inc is a Montreal based Canadian company and is the creator of ScopTEL IP PBX, the most complete and comprehensive GUI on the market for telephony Server management interface based on Voice over Internet Protocol. Scopserv South Africa's head office is based in Johannesburg/Gauteng.VoIP solutions from ScopServ are well renown to be a one of the most viable alternative from traditional telephony and also from the largest proprietary VoIP players of the industry. ScopTEL IP PBX integrated system provides one of the most stable and features filled environment available on the market.Transparency, adaptability and trust are paramount for ScopServ when it comes to serve its clients. Regular testimonials and letters of appreciation give us pride and satisfaction in our daily process.• Direct and co-ordinate company sales and marketing functions• Develop and co-ordinate sales and selling cycle and methodology• Direct and oversee the company marketing function to identify and develop new customers for products and services• Research and develop strategies and plan which identify marketing opportunities, direct marketing and new project development• Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets• Plan and co-ordinate public affairs, and communications efforts, to include public relations and community outreach• Directly manage major and critical developing client account, and co-ordinate the management of all other accounts• Participate in the development of new projects proposals• Establish and implement short and long range goals, and objective, policies and operating procedures• Supervise the planning and development of company marketing and communications material• Supervise the preparation, issuance, and delivery of sales material, exhibits, and promotion programs.

Johannesburg Area, South Africa

UDI Telcommunications - Johannesburg UDI was taken over and bought by IP Telesys in 2007. My role was the same, my title did change however. Key Relationship Management (KRM) was formed as a labor brokerage of outsourced Sales and Marketing. Targeted companies with no sales teams or non performing Sales Teams.• Consulting to companies on Sales and Marketing• Developed Sales and Marketing Strategies for its “Partners” it had Sales and Marketing Agreements with.• Developed turn around strategies for its “partners”

Johannesburg Area, South Africa

Global IT Network was formed as a labor brokerage of outsourced Sales and Marketing. Targeted companies with no sales teams or non performing Sales Teams.• Appointed as a Director for Global IT Network• Developed Sales and Marketing Strategies for its “Partners” it had Sales and Marketing Agreements with.• Developed turn around strategies for its “partners”• Managed all monthly financials• Managed management accounts• Recruited and developed sales team

Johannesburg Area, South Africa

Tiscali Communication, who became MWEB• Appointed as World Online’s Branch Manager and then taken over by Tiscali Communications in September 2002.• Managed a team of 8 staff members comprising of Administration, Implementation, Sales, Engineering and Customer Relations.• Managed and motivated the Sales Team.• Dealt with all performance management• Co-ordinated all sales and marketing activities.• Trained and recruitment of all new staff for the Cape Town office.• Concluded large scale Sale transactions.• Dealt with Account Management issues.• Maximised business from existing accounts with the sales team.• Produced sales reports and Management stats.• Produced monthly account statements.• Responsible and involved with all HR issues for the Cape Town Operation.• Created Strategic Relationships for the growth of revenue.• Managed 15 Resellers which involved ongoing training, commission administration.• Regular planning and call cycles to clients on existing base.• Responsible for retention and new revenue opportunities.

Johannesburg Area, South Africa

World-Online, who became Tiscali Communication and then MWEB• Appointed as Netactive’s Branch Manager and then taken over by World Online.• Managed a team of 8 staff members comprising of Administration, Implementation, Sales, Engineering and Customer Relations.• Managed and motivated the Sales Team.• Dealt with all performance management • Co-ordinated all sales and marketing activities.• Trained and recruitment of all new staff for the Cape Town office.• Concluded large scale Sale transactions.• Dealt with Account Management issues.• Maximised business from existing accounts with the sales team.• Produced sales reports and Management stats.• Produced monthly account statements.• Responsible and involved with all HR issues for the Cape Town Operation.• Created Strategic Relationships for the growth of revenue.• Managed 15 Resellers which involved ongoing training, commission administration.• Regular planning and call cycles to clients on existing base.• Responsible for retention and new revenue opportunities

Cape Town Area, South Africa

NetActive Internet who became World-Online, who became Tiscali Communication and then MWEBAppointed as Branch Manager to manage a team of 9 staff members comprising of Administration/ Implementation / Engineering / Customer Relations and Sales.• Initially appointed as Sales Representative and was promoted to Branch Manager within 3 months.• Managed Sales team • Dealt with all performance Management• Managed Engineering / Administration Customer Relations staff• Motivation of team• Co-ordinated all sales marketing activities• Trained staff and recruited new staff• Concluded large scale sale transactions• Dealing with account management issues • Maximizing the business from existing accounts with Sales Team• Producing sales reports and Management stats• Responsible for producing monthly accounts statements• Involved with any HR issues• Developed the Channel Program in 1999• Established secure Business Relationship through consistent call cycle• Co-ordinating launches for new products• Setting up training programs for resellers• Overall Management of the branch sales projections and attainment across all products of cross selling and up selling• Development of Channel Partnering Program – where most of it revenue and market share growth was derived• Development of Sales organization – direct sales force – Complete new sales force• Changed company and product branding – changing from a traditional dial up into SME and Enterprise

Cape Town Area, South Africa

The company operates from a Head Office in Johannesburg with branches in Cape Town, P.E, and Durban. Siltek was the biggest Distributor in Sub-Saharan Africa with a turn over of 185 million rand per month. Product Divisions HP, Compaq, IBM, Microsoft, Canon, Networking Products, Clone P.C. Division, Consumable Division, Finance division and numerous smaller divisions. • Take all under performing business units and turn into profitable business units• Responsible for the growth of all divisions within the group• Responsible for the growth of selling to the channel• Planned, organised and launched new products through the channel • Arranged and planned breakfast events on new products• Area Covered: Western Cape• Implemented telesales team and managed the telesales division • Planned and set up campaigns on new products• Overall management of all profit, brand development, team selection per business unit and development of client relations with in each unit

Cape Town Area, South Africa

The company operates from a Head Office in Johannesburg with branches in Cape Town, P.E, Durban, Pietersburg, Secunda, Zimbabwe, Sydney (Australia).• Appointed as Sales Manager to manage a team of 5 staff members and manage the top 20 key Accounts.• Initially appointed as Sales Representative and was promoted to Sales Manager a year later• Creating business plans and account strategies• Co-ordinated pre-sales marketing activities• Presentations and demonstrations of products• Training to clients and staff on products• Training and recruiting new staff• Liaison and negotiation at all Management levels• Concluding large scale sale transactions• Dealing with account management issues on an ongoing basis• Maximizing the business from existing accounts• Producing sales reports• Co-ordinated Sales Meetings• Stock Control incoming / outgoing• Ordering Stock• Co-ordinated monthly pricelists• Involved with disciplinary hearings• Setting targets for sales

Cape Town Area, South Africa

• Liaison with customers telephonically• Calling on clients• Building up of client base• Taking and typing of quotes• Dealing with queries• Arranging travel arrangements locally and overseas• Controlling the whole sales department for the branch• Invoicing • Controlling cash and banking• Dealing with suppliers • Control of petty cash• Entering debtors and creditors on • Stock taking

Aim (Affiliate In Management)

Business Management

Imm – Institute Of Marketing Management

Executive Advanced Diploma

Diploma'S, Business, Management, Marketing, And Related Support Services, Matric

Activities and Societies: Debate Team