Janet Steveley Email & Phone Number

Orlando, Florida, United States

• Played instrumental role as Implementation Specialist on multiple, concurrent, implementation project teams (6+ members) throughout all phases of domestic and international projects installing web-based, omni-channel.
• Served as an integral member of project teams communicating virtually via email, chat, phone and web meetings while working from a dedicated home office for 5+ years. Confident in ability to work independently or as.
• Collaborated with Solutions Architect during project planning and discovery phases to assess client needs and requirements, define solutions, and prepare technical specifications for subsequent configuration and custom.
• Primarily responsible for system configuration to meet client requirements, testing all aspects of the product UI and data interface, logging defects, and escalating issues as needed. Acted as primary client interface.
• See Implementation Specialist below.

Orlando, Florida

• See Senior Implementation Specialist above.
• Created and distributed detailed documentation of client data interface, business rules, process flows and customizations to facilitate transition from implementations to the client support team. Created and maintained.
• Served as SME (subject matter expert) for client support team members with questions regarding product capabilities and client-specific software configuration. Acted as mentor to new Implementation Specialists to.
• Designed and created a series of video modules to improve the presentation of UAT technical training and provide clients with efficient access to detailed content.

Orlando, Florida, United States

• Provided focused account management to portfolio of clients, including daily monitoring to ensure smooth operation and early identification and resolution of issues. Assisted Development, QA, and Product Management.
• Recommended product and service improvements based on client’s requirements and business rules that directly influenced ongoing client satisfaction.
• Managed multiple concurrent supplier on-boarding projects ranging from simple configuration and training to complex automation of data integration.
• Acted as client interface when dealing with internal resources to resolve issues and/or design and implement custom solutions.

Orlando, Florida, United States

• Advised clients on best use of complex suite of HR survey and knowledge assessment platforms based on unique business needs and limitations, affording opportunity to upsell products and services when appropriate.
• Charged with initiating, planning, executing, controlling and closing phases of client projects. Held virtual meetings with clients throughout the project cycle. Provided user training and ongoing support as needed..
• Responsible for technical database configuration of complex web-based 360 feedback and employee engagement surveys, and knowledge assessment tools.
• Provided content for marketing materials and client-targeted technical documentation outlining product specifications for web-based survey products.
• Proficient in cultivating client relationship at various organizational levels in high-stakes, highly-educated Fortune 1000 user base representing multiple industries.
• Designed graphic user interface for 360 survey self-service web portal. Created custom database queries to fulfill client requirements and assess client usage.

Orlando, Florida, United States

• Provided strategic oversight and support for retail outlet and acted as buyer for the Grand Cypress Equestrian Center, a high-end resort amenity. Led team of 6-8 full-time and part-time customer service/retail.
• Managed the reservations, check-in procedures, payments, record-keeping and customer service for all Equestrian Center offerings, including riding lessons, trail rides, vacation packages and special events.