Perform basic household tasks including cooking, errands-running, laundry, cleaning, and maintenancePlan and cook meals according to family’s personal preferences while keeping nutrition value in mindDecorate homes to create an inviting environment for ownersClean the entire housePerform upkeep and minor repairs of the house Wash dishes and flatware and organize family belongings appropriately Create shopping lists and purchase groceries and other household items Maintain budgets by developing and overseeing the expenditure Oversee my child by feeding, bathing, grooming and dressing Assist child with homework and recreational activities Organize social activities and facilitate play dates Report unsafe conditions to prevent hazards

Managed 80K in cash, reviewed the daily cash drops, cash change and change request and prepared daily bank deposits, report and research any discrepancies that may arise.Audited and reconciled due backs, petty cash, shortage/overage from all outlets.Maintained a close working relationship with the Outlet Managers and Front Office Personnel.Conducted monthly basis bank audits, identified deficiency and enacts procedures to reduce future losses.Research and respond to credit card charge disputes/chargebacks.Report to the Director of Finance and support the Accounting Department in other duties according to business demand.Other duties include: updating foreign exchange rates in hotel system; emailing/faxing guest folios as requested; assisting with month-end closing by posting entries to the general ledger and provided training and supervision to new employees.Monitors group master account check in through check out ensuring accuracy and completeness of group billing information.Oversee group billing process and work with others to resolve any issues.Process group deposit, record deposits accordingly and performed timely and adequate deposit collections.Coordinated with the group contact on any discrepancies in able to provide a flawless group bill.Runs the monthly Marina rent credit card billing and made sure all charges went through. Follow up were made on expired payment cards or insufficient balance accordingly.Process deposits and refunds to tenants/guests.Researched questionable charges with minimal to zero adjustment.

Attended Pre-Conference of a group when required.Coordinated with all departments regarding the group’s billing that were utilized during the event.Performed timely and adequate collection of deposits.Research and process invoice adjustment request.Review aging report and had taken actions when necessary.Kept accurate records with utmost confidentiality.Coordinated with the group contact on any discrepancies in able to provide a flawless group bill.

Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. Anticipate sold-out situations, obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard, forward calls to Front Desk whenever unattended. Monitor supply inventory. Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Train staff while leading by example, jump through hoops to meet the guests needs in efficient, effective and courteous manner Consistently model the company’s core values and service standards Ensure the safety of the staff and security of the guests vehicles at all times Conducted daily briefings to ensure consistent and effective flow of communication Monitored all departmental supplies and assisted in maintaining proper working order of parking-related equipment. Perform random key and cashier audits to ensure consistency and performance standards Responded to and resolved any guests/visitor complains, vehicle claims and service discrepancies Researched and completed required documentation on any vehicle damage claims Monitored the front drive and all property parking zones above company standards Worked with petty cash and provided change to cashiers upon request

Kept housekeeping staff organized, happy and ready to help guests Was in constant communication thru 2 way radio and pagers with over 150 housekeepers in order to maintain guest satisfaction for room turnover Regularly monitored room status from dirty occupied, dirty vacant, occupied clean and vacant clean Monitored and forecasted departmental office supplies and ordered when necessary Handled and answered multiple lines along with radio calls at the same time Created excel spread sheet forms for daily use amongst housekeeping staff Coordinated the prepping of rooms in order to accommodate special guest preference and needs

Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. Anticipate sold-out situations, obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard, forward calls to Front Desk whenever unattended. Monitor supply inventory. Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.