Janetta Walker Email and Phone Number

Provides instructional assistance and encouragement to students to complete their assignments. Maintains discipline in the In-School Suspension Program. Consults with teachers daily and makes appropriate reports regarding student progress and assignments.Confers with students individually and or in groups to modify unacceptable behavior and emphasize positive skills. Works with teachers and counselors to identify students in need of additional assistance from outside community groups or agencies. Serves as an integral part of the school discipline teamAttends and participates in staff development and training sessions as necessary Clarifies the purpose, goals, and policies of the In-School Suspension Program for teachers and parents

Receive incoming packages and mail, dispersed parcels and correspondence and ship outgoing items daily.Receive and distribute faxes and mail in a timely manner.Respond to telephone inquiries from customers and the public.Handle and process confidential information.Enter route assignments in an excel spreadsheet.Complete meter location sheets.Manage and log meter reading clothing and shoe allowance.Back up for the Administrative Clerk III and V desk in their absence.

Perform clerical duties for water stop box and miscellaneous customer warning notices (441). Research accounts to verify scheduled service order has been completed and create service orders for re-inspection asrequested. Investigate customer account information, using internal and external databases, to schedule certified letter mailings.Update customer accounts, in the customer account system, with detailed notes of actions taken.Create orders for the Construction Division and schedule third party plumbing service to replace/repair gas and water stop boxes as needed.Responsible for creating letters, maintaining databases and processes for each 441-occurrence issued by Field Services; and generating related monthly reports.

Looked into and corrected system billing errors. Supported the clerical and administrative needs of senior department staff. Handled all printing needs as far as changing toners, adding papers, and fixing minor printing issues.

Welcomed customers and provided answers to questions.Provided key administrative support to coworkers Handled communications systemsProvided bookkeeping of important filesHandled the complaints and concerns of customers.Signed customers in to see credit services clerk.Completed payroll, scans, inputted doctor notes, answered switchboard phone calls and transferred to department caller was requesting.

Investigate and verify eligibility determinations Maintained thorough case history records and wrote detailed reportsAdvise clients on community resources and coordinate the clients with the proper people that can assist with different resources. Presented case history material for review and discussion with other staff members.Assist clients with becoming self-sufficient and not having the mindset to rely on government assistance.Interviewed clients individually and with families to determine what services would best address their needs Evaluated and addressed individual client needs and concerns Developed workable solutions for recurring problems for individuals and families Completed intake assessments with patients and drafted community re-entry plans.Maintain confidentiality of records.Counsel, coach, and mentor individuals and assisted them in overcoming obstacles, adjusting to life, and making proper choices to stay focused.Return phone calls and reach out to the clients in a timely manner with any concerns or needs they may need to discuss or needed handled. Keep daily track records of all the community hours and education hours clients were completing. If for any reason the hours were not met a sanction would be put in place for the client to lose benefits such as SNAP, TANF, etc. Complete monthly reports on all clients that were assigned on my caseload that included their hours for the month to see if they met the government monthly requirements to receive the benefits. Conflict resolution skillsPublic outreach/ advocacy to gain and receive not only knowledge on resources but to also forward and provide to clients.