Janetta S. Goines Email & Phone Number

Chicago, Illinois, United States

Guitars Over Guns offers students from our most vulnerable communities a powerful combination of music education and mentorship with professional musicians to help them overcome hardship, find their voice and reach their potential as tomorrow’s leaders.

United States

Touring Musician (Bassist) for the North American (Aragon) Tour of SIX The Musical. That tour ended August of 2023. I currently sub for the SIX The Musical Boleyn Tour.

Lead a team of 180 employees across four Broadway Theatres, totaling 7,200 guest seats, for up to 32 performances weeklyRecruit, hire and train all front of house operations employees from Ushers through House ManagersSchedule and approve payroll for 150 Ushers covered by a union contractPlan and execute customized logistics for each production including show holds, seat kills, evacuation plans and special events at the direction of the Company and Stage Managers Verify all private events are properly staffed based upon the amount of attendees and activity occurring at each theatre venuePartner with internal teams including Security, Maintenance, Merchandise and Concessions, as well as external vendors including TicketMaster to troubleshoot and problem-solve operational challengesManaged Pre-Broadway Musicals such as Tootsie, The Cher Show and Pretty WomanWorked with Tony Award Winner Jerry Mitchell, along with Rob Lowe, Cher and Kobe Bryant*I truly believe in providing exceptional customer service to patrons and employees alike. I pride myself in making sure all guests feel welcomed, valued and respected as soon as they drive onto the property.It was also my duty to oversee and implement a training program that was consistent and effective for all BIC theaters. Among my contributions were both usher and manager training manuals, updating the BIC Employee Handbook, writing and distributing employee surveys (which increased employee morale), and designing and implementing employee evaluations. I also oversaw a team of 150+ union and non-union employees in front of house, maintenance, merchandise, security, and food & beverage during all performances.

Chicago, Illinois

Lead 30 Front of House employees at up to 8 performances weekly for over 40 different shows including Hamilton, Dear Evan Hansen, Come From Away, The Book Of Mormon, Wicked, Les Miserables, Beautiful: The Carole King Musical, Miss Saigon and WaitressProvide exceptional guest service by coaching and mentoring management and usher staff and collaborating with the Box Office team on patron reseating needsComplete a nightly House Report with any customer service concerns, maintenance issues, engineering problems, lost and found items. Created the usher assignments for each performanceExecute daily evacuation drills at the theater to ensure compliance with safety requirements

Disney Springs

Led the daily operation of a team of 40 employees responsible for maintaining facility cleanliness and providing exceptional guest serviceManaged labor budget by planning staffing and making operational adjustments Ordered supplies and managed inventory for daily operational needsPartnered with multiple lines of business such as Food and Beverage, Merchandise, Entertainment and Engineering to ensure all Guest experiences are exceeded Collaborated with the Engineering and Safety departments to ensure all 50+ Guest locations are up to the best standards Provided continuous improvement feedback for employees to improve quality and efficiency of job performanceFirst responder to all Guest emergency situationsCollege Program, United Way and Be Well Be You Liaison

Orlando, Florida

Mission: Space, June 2016- January 5, 2017; Illuminations: Reflections of EarthLights, Motors, Action Extreme Stunt Show, June 2011- January 2012*Delivered exceptional Guest service in a Fortune 100 Company*Partnered with multiple departments to ensure safety and efficiency*Participated in multi-dimensional teams that serve over 10,000 Guests per day*Assisted with crowd control during the nightly firework and water show*Established positive communication with Leaders during track talks*Operated machinery in a fast-paced environment

Calumet City, Il

Program Planning: Directed middle and elementary school instrumental performers, such as concert band, soloist, and ensembles. Established performance requirements, enforced academic requirements, and verified each student’s eligibility to participate in band.Budget and Inventory: Compiled budgets and cost estimates based on documented program needs. Maintained current inventory of all fixed assets within the department. Oversaw the process of cleaning, repairing, and storing.Instruction: Prepared lessons that reflected accommodations for individual student differences and learning styles. Planned and used appropriate instructional and learning strategies, activities, materials, and equipment, based on each student’s individual needs.

Calumet City, Il

Directed high school, middle and elementary school instrumental performers, such as marching band, percussion, symphonic band concert band, soloist, and ensemblesCompiled budgets and cost estimates based on documented program needsPlanned and used appropriate instructional and learning strategies, activities, materials, and equipment, based on each student’s individual needs Provided assistance for band participation at extracurricular events, including concerts, football games, pep rallies, parades and competitions

Chicago, Illinois

Coordinated, secured and scheduled performers for 26 tour locations and captured logistical data for each individual performanceIdentified, tracked and contacted neighborhood residents, businesses, churches, local libraries, arts organizations, and social service agencies in the program’s targeted communitiesAttended meetings and events held by neighborhood stakeholdersAssisted Project Manager in executing and delivering resources necessary for communication and promotion of performances

Hosted over 100 domestic and international youth groups attending Disney-produced, multi-week performing arts festivals at the Walt Disney World ResortPromoted and executed events as part of the pre- and post-festival event planning processInvolved in pre- and post-festival event planning including selling, promoting and executing the eventsUtilized Disneys’ software system Siebel, to maintain data for over 200+ groups

Orlando, Florida

Disney’s Operations -Lights, Motors, Action, Extreme Stunt Show - June 2011 –July 2013*Operated large gates throughout the show to accommodate stunt drivers at high speeds*Established radio communication throughout the show to ensure a safe operating area*Accommodated guest inside the stadium*Performed safety checks throughout the entirety of the showDisney Attraction Host - Honey, I Shrunk The Kids Movie Set Adventure - June 2011- May 2012*Chaperoned children and adults within the area*Worked computer systems to establish a safe playing area

Masters, Interdisciplinary Music Studies

Analyze the structure of the music industry and opportunities for creating new business models amidst change Evaluate new music.

Bachelor Of Arts (B.A.), Performing Arts Management, Graduated

Education record

Activities and Societies: Drum Major, Symphonic Band, Concert Band, Jazz Band, Volleyball, Basketball, Softball and Environmental Club