• Developing comprehensive manuals for custom machinery, increasing routine maintenance and user safety.• Revise and modernize existing manual content and templates, improving user-friendly nature.• Collaborating with engineers to verify technical details, maintaining document integrity.• Incorporate user feedback to continually refine and improve manual content.• Cultivating strong client partnerships through proactive communication, ensuring project alignment and consistently surpassing expectations.• Developing creative solutions to technical writing challenges, improving document accessibility and user comprehension across diverse projects.• Implementing rigorous quality assurance protocols, maintaining exceptional standards of accuracy and consistency in all technical documentation.

• Authored the online help for the VirginiaMCS system using Microsoft Word, enhancing user experience.• Assisted with gathering and authoring business requirements for implementing the second phase of the VirginiaMCS project, improving workflows. • Reviewed and validated documents against added features to the VirginiaMCS website, ensuring documentation accuracy.• Collaborated with the Motor Carrier Services team to develop external and internal user documentation, resulting in a substantial decrease in support inquiries.• Facilitated discussions with subject matter experts for updating internal procedure documentation and implementing all aspects of the product life cycle, enhancing productivity and reducing turnaround time.• Managed revisions to business requirements, internal, and external documentation via Microsoft Teams. • Executed comprehensive content reviews, elevating documentation quality to industry-leading standards and optimizing user comprehension.

• Revolutionized CMS processes, boosting technical documentation efficiency.• Allied with teams to craft user guides, enhancing information accuracy.• Preserved high clarity standards in web release notes through rigorous review.• Facilitated team achievement by meeting tight project deadlines.

• Created and maintained documentation for new and existing products• Used Adobe Illustrator to edit Product Graphics• Provided support to the Documentation Team in the Engineering Department• Wrote instructions on how to perform day-to-day tasks

• Federal contractor for the United States Department of Agriculture in the Quality Control Branch of the Supplemental Nutrition Assistance Program (SNAP) assisting with the revision of a 400-page Federal manual used by SNAP reviewers • Obtained government Secret Security Clearance• Managed, edited, and uploaded documents to the SharePoint repository• Collaborated with the client and ensured 100% accuracy of all tasks within the project

• Gained practical skills applicable to professional writing, specifically for this non-profit organization• Participated in a range of writing projects that included publicity and promotional materials, writing for social media and other digital formats, as well as web design and maintenance• Assisted in writing for multiple purposes, analyzing audiences, practicing research, writing, and revision strategies, and contributing to collaborative writing projects

• Executed daily operational, day-to-day goals and priorities assigned by store management• Upheld merchandising and store cleanliness standards • Assisted customers with purchases, made recommendations, and served as a party leader for groups of 5 or more children

• Trained other clerks• Organized and prepared all employee files for audit • Regulated and input employee payroll

• Informed customers of current promotional events as well as any upcoming events• Upheld merchandising, floor sets, store cleanliness, and worked towards daily sales goals• Assisted customers with purchases, and made recommendations that fit each child’s preferences

• Supported the Director of Human Resources, and the Sales Support Manager• Completed administrative/office-related tasks such as filing, faxing, copying, answered phones, and data entry• Greeted clients, co-workers, and vendors in a professional manner