Janette M. Collins Email & Phone Number

Frederick, Maryland

Providing administrative support to the professionals in the Pilot Information Center.

Frederick, Maryland

Directed newly formed communications department. Developed strategy, defined content requirements and style guidelines, improved and enhanced communications across all channels. Wrote, edited, and photographed for promotional purposes to support the mission. Wrote all content for website, weekly newsletter, and social media, interacting with event organizers and participants as well as completing online research.Managed and created website content as webmaster. Enhanced website design to make information easier to find. Positioned website as primary information source by directing audiences to it from other methods. Changed website URL to more efficient name.Developed and maintained social media presence: planned strategy, created content, monitored feedback. Increased visibility and improved interaction with members.Supported major stewardship campaign to inform and persuade using letters, brochures, posters, and newsletter and website articles. Extensively edited documents for content and grammar.Completed design and content overhaul of brochure explaining major mission oriented program increasing interest and participation.Provided communications services to volunteer committees so they could devote their resources to achieving their missions.Managed projects to communicate organization mission and activities to multiple audiences. Collaborated with colleagues and volunteers from initial discussion through planning, research, and successful completion of promotion, resulting in 50%+ increases in participation.

Frederick, Maryland

Responsible for Human Resources, Facilities, IT, Bookkeeping, Payroll, Risk Management, Communications.Worked closely with senior management to achieve organization goals; offered perspective and recommendations for action based on research and understanding of the membership.During a period of 100% growth in membership and a major construction project, managed business operations (human resources, facilities, risk management, finance, communications, and administration), allowing senior management time and energy to focus on the vision and mission.Supported annual creation of $1 million budget, completed monthly financial analysis of income and expenses, and prepared trend and budget status reports for finance committee and senior management. Used Excel extensively for financial records and analysis.Purchased products and services necessary to successful operation of the business; researched competing vendors to keep costs low.Managed paper and electronic documentation to meet organizational requirements and information needs.Wrote and revised procedures and policies that maximized staff productivity and increased efficiency of business operations.Scheduled and organized monthly staff meetings and quarterly staff development activities; scheduled appointments and meetings for manager.Completed daily work using Microsoft Office, QuickBooks Online, browser based information management technology, internet, and social media.Maintained confidentiality in matters of finance, human resources, and member information.Oversaw hiring and termination.Updated website content: researched, wrote, edited, and photographed for content.Coordinated efforts of staff and volunteers in support of day to day operations. Supervised volunteers who helped with office and facilities projects.Provided administrative support to volunteer committees so they could achieve their missions.

Frederick, Maryland

In this position I was responsible for complete management of programs that allow AOPA to communicate directly with AOPA members and the general public, including the Pilot Town Meetings program, the president’s speaking engagements, and the aviation education for kids program. I also provided management and budget analysis for the division and the position was considered the division’s “utility infielder” as a result of the variety of projects and tasks performed.Details:Program Manager, Pilot Town Meetings (event planning and promotion; travel planning). Coordinated and promoted dozens of speaking events and town hall meetings annually. Planned 26 30 “Town Meeting” member events each year offering interaction with association leadership. Developed policies and procedures; completed meeting and event planning tasks; tracked project progress using comprehensive planning schedule created in Excel. Planned multiple events concurrently. Created goodwill with more than 6,000 members annually.Program Manager, Aviation Education. Conceptualized and created “Family Hangar” for AOPA Fly In non pilot attendees, including a “landing zone,” paper-airplane contest, printed materials, and fun take home items. Managed “Project Pilot” Rejuvenation Project (2001-2003)Conceptualized, wrote, and produced and promoted variety of brochures to equip members to educate people about mission.

Frederick, Maryland

Program Manager, Pilot Town Meetings (event planning and promotion; travel planning). Coordinated and promoted dozens of speaking events and town hall meetings annually.Manager for AOPA Speaker's Bureau and speeches and public appearances by AOPA president. Manager of Aviation Education program. Represented AOPA at industry organizations and conferences. Manager for AOPA Reading Center project at 20 aviation-oriented colleges and universities.

Frederick, Maryland

Managed public affairs programs with the objectives of (1) educating the general public about general aviation and (2) informing AOPA members about AOPA activities.

Greater Philadelphia Area

Participated in the initial year of a three-year extensive training program for management in information systems. Held a secret security clearance.

B.S. Aviation Business Administration, Aviation Public Relations

Activities and Societies: Student Government Association officer; Phi Beta Lambda.

Master Of Business Administration (Mba), Management