File claims to recoup monetary funds for losses from Veterans Affairs and the Federal Housing Administration. Also acting as a liaison between firms and outside vendors to make sure title is clear. Completed 3 day on the job training course to become certified to train associates on the current line of business, processes, and guidelines. Monitor a pipeline of 700+ loans for title delivery, approval, and reconveyances. Conveyed properties to investors reaching the highest amount of 16 million in paid claims for the department on a monthly scale time frame. SPOC of the VA/FHA portfolio in addition managing other projects including HUD incentives, creating more sufficient processes using SQL and excel; and updating procedures and process in accordance with VA/HUD guidelines. Lead conferences and meetings on a day to day basis to make sure vendors are In line with new process updates and changes. Completed audits and composed quality scorecard for our vendors. Monitor daily and monthly reports to make sure we are in compliance and assertive with meeting monthly goals. Also maintain highly confidential and sensitive customer/employee information.

Contractor with Wells Fargo, assigning vendors to complete all required work to place foreclosed properties in conveyance condition. Completed property preservation work to place homes in make ready condition per HUD’s guidelines which included cleaning, inspecting, winterizing, securing, repairs, painting graffiti, grass cuts, boarding and replacing windows/doors, and debris removal.Accounts payable for invoices on completed work. I submitted bids to HUD to render funds back to Wells Fargo and managed a portfolio of 100+ properties.

Lead a team with the completion of Bank of America FHA and VA mortgage claims. Assisted mortgage loan officers in the process of retrieving documents needed to prepare loan application documentation to submit to processing. Monitor pipeline reports daily for status of approvals and communicate with processors. Completed audits and composed quality scorecard for our vendors.Corresponded with customers, attorneys, and vendors to request documents for claim filing. Oversaw the completion of projects based on the line of business and priority. I implemented spreadsheets using excel and access based on daily productivity for agents in order to meet deadlines for client. Implemented procedures to team and upper management.

Performed data entry; processing payments using fortracs and LSAMS; western union; and money gram. Provided payoff quotes; escrow statements; title policies; tax; and insurance documents. Sent electronic file transmits to the bank for the ACH process. I balanced end of day reports which includes adding, deleting, and correcting of cash and accounts payable for incoming invoices using Excel 200 incl: pivot tables, vlookup and if formulas. I performed quality control audits and assisted with projects to establish new processes for business related operations. Processed private investor claims, FHA, VA, Part A&B referrals, demands, and claims menu. Communicated with attorneys & investors for rendering of funds & to retrieve documents needed to complete claim packets for processing (TAL; AOP’s; HUD; etc.).

I operated within a fast paced call center environment assisting customers with questions or issues regarding their mortgage accounts while maintaining low average handle times; cross selling other financial products; and providing superior customer service. Assisted in 4 month project learning and using MSP system until Bank of America loans wereacquired and uploaded into I Series for Systems Day One; Using AS400, Windows OS and MS Office.

Advanced through a Navy career perform installation/maintenance and repairand software monitoring while supporting Navy personnel other Responsibilities as AO-6810: In charge of storing, servicing, inspecting and handling of all types of weapons and ammunition carried on navy aircraft. Performed numerous in-flight duties and operated aircraft systems in turbojet, helicopter, or propeller aircraft. Inspected, maintained, and repaired aircraft mechanical and electrical armament/ordnance systems while servicing aircraft guns and accessories. Supervise operation of aviation ordnance shops, armories and stowage facilities assisting in the on/off loads of 4,310 tons of conventional ordnance issue, receipted, maintained, and inventoried 126 high security keys, 87 small arms and 31 night vision devices.