My role as Events Coordinator is to oversee all aspects of event planning and management, including internal and external events, with experience planning exhibitions and business-to-business events globally. I liaise with thought leaders throughout the business to produce topical presentations, panel discussions and valuable conversations.It is my responsibility to ensure quality leads are generated and Zenith can track ROI and cost per lead.Using our Critical Path Process to ensure all tasks are addressed for every event and arranging relevant promotional material and merchandise are shipped to the venue and booking the hire of any additional media and furniture.Event Coordinator Job Duties.Build strong professional relationships with event organisers, suppliers and venues.Planning event aspects, such as booking stands, packages, accommodation and travel for our attendees. Organising client passes, icebreaker attendance and networking dinner tickets.Coordinating guest speakers and their presentations.Maticulous planning to keep under budget while planning event specifications.Managing Invoice payments.Managing and overseeing events on the day of, including problem-solving, directing event set-up, communicating with our team manning the stand and organisers.Communicating with marketing team to create effective advertisements and media posts for each event, and when necessary crafting marketing materials such as print for individual events.Anticipating and planning for different scenariosManaging lead opportunities from each event, to ensure that Sales meetings are booked and opportunities are maximised.Planning multiple Global events simultaneously.Undertaking Post Event Review meeting to evaluate the effectiveness of each event, track leads and establish value of the event and consider attendance again in following years.

Founded in 1998, Zenith has 14 offices worldwide with over 500 skilled employees, delivering over 3500 years combined engineering experience. Our expertise is centred around providing vendor independent Project Life Cycle Management Solutions to Life Science Industries globally. We support customers from initial consultation, project implementation, commissioning and qualification, site maintenance and continuous learning. We deliver performance improvements, reduced costs, total compliance, and improved operator skills through customer partnership.

Incidentcontrolroom.com®Incidentcontrolroom.com® (ICR™) is a mobile software app that help organisations manage their incidents and business continuity better.ICR enhances the readiness of your organisation and allows you to retain full control of your system through a sophisticated and highly flexible permission control mechanism that can be modelled on your organisational structure. The software guides you through a series of action cards relevant to the type of incident whilst keeping your Incident Team informed, in real time, about what is happening. The app also allows you to make notes and take photographs then produces reports for you , post event. Responsibilities include developing contact databases, contacting prospects, sending literature and making appointments for UK Sales Representative to demonstrate the ICR suite of apps including ICR Fire and Rescue and ICR Education.

Account Manager for the Industrial Abrasives Team developing and maintaining strong working partnerships with 3M customers and proactively manage and co-ordinate all aspects of supply chain, providing world class customer service and support to the business and our Sales Reps to achieve goals and objectives. Achievements• Successfully manage a portfolio of 60 Abrasive Distributors, across 3 Sales Representatives, including Monks and Crane NDC selling and supporting cross markets.• Built and maintained strong working relationships with customers through extremely challenging times during the SAP transition.• Proactively manage all customer orders in a timely accurate manner, with less than 1% errors, using initiative, influence and problem solving skills to ensure that their delivery requirements are met.• Handles all customer complaints in a timely professional manner including the initiation of route cause analysis using CFR.• Built and maintained strong relationships with the 3M Sales Representatives that I support being the point of contact for the customer, cross selling and offering alternative product and supporting the rep in achievement of their targets.• Constantly seek ways to reduce non value added activities and process improvements using appropriate tools

Part of a dedicated Sales Team within the International Department driving sales of the leading International Payment Service proposition to the Public Sector, Corporate and SME market via telephone and face to face appointments. Working closely with the Marketing Team and accountable for prioritising and managing individual work, in order to consistently achieve sales and performance targets. Targeted to contact 30 business decision-makers per day and achieve 4 face to face appointments per week. Subsequently upon acquisition, responsible for building strong customer relationships by providing an outstanding dedicated Relationship Manager service to increase customer retention and develop a Key Customer portfolio.

Responsible for the overall management of the Contact Centre ensuring provision of outstanding customer service and achievement of KPI’s / SLA’s by driving, motivating, coaching and developing a team of International Customer Advisors providing International Payment products and services to both personal and corporate customers. Also responsible for call monitoring & feedback, coaching and training, day to day resource planning and attendance patterns, recruitment and production of reports.