Janette Velasquez Email and Phone Number

- Manage HR email and phones to ensure questions and request are responded in a timely manner- Assist employees with general questions related to HR, Payroll, Benefits and Compensation- Provide UltiPro support to employees by resetting passwords and assist on navigating website- Assist other departments by accessing data within Lawson (HRIS)- Complete employment verifications in situations not supported by vendor. - Assist restaurant mangers in moving candidates through the recruiting and onboarding process in TalentReef.

-Contact and follow-up with patients, pharmacists and/or doctor's offices to resolve prescription issues-Receive incoming prescriptions from prescribers and verify information corresponds to members record-Validate member demographic information to ensure correct process of prescription orders-Process prescriptions from intake to order completion-Contact patients, pharmacists and doctor's offices to resolve claims issues-Resolve customer issues while ensuring accurate information is provided-Manage various incoming fax queues to ensure all provider feedback is appropriately captured

-Train and mentor new staff members to office protocol -Contact and assist members with health inquires and provide solutions such as scheduling in home visits and connecting members to a Physician or a Nurse Practitioner-Resolve scheduling conflicts between members and the Physician/Nurse Practitioner-Maintain confidentiality of members health inquire and adhere to HIPAA requirements-Managed a team of 25 employees in the participation of “Supplies for Back to School Event

Took on many titles during my time at Texas State Optical (TSO) before becoming manager; Receptionist, Optician, Lab Technician, Lab Supervisor, Team Leader. -Screen job applications, conduct phone interviews and set face to face interviews for qualified candidates -Partner with hiring managers to extend job offers to candidates-Hire and train new staff members to office protocol-Launched new hire orientation packages which included company policies, agreements forms, benefits and compensation material-Supervise and ensure all staff members are in compliance with HIPAA regulations-Create and prepare work schedules for 15+ employees with assign work duties for the week-Utilize problem solving skills to resolve client complaint issues or employee inquiries in a timely manner-Meet with representatives from vendors to discuss purchases of new frame models-Assist upper management in creating strategies to help meet/exceed monthly revenue goals-Process end of month reports and financials to pay off accounts-Participated in neighborhood health fairs conducting vision screenings and providing information to the public on the importance of yearly eye examinations

-Verify customers account profiles are up to date to enable them to receive all qualifying benefits-Prepare customers documentation to open accounts and/or loans-Process deposits, withdraws and payment transactions-Prepare new account documentation for bankers-Assist customers with car and mortgage inquiries