- Aided in troubleshooting simple technical issues, achieving a first-call resolution ratio of 95%.- Diagnosed and resolved hardware issues within 2 hours on average, improving trust and satisfaction.- Provided IT support services, troubleshooting, and system operation.

- Developed innovative training manuals for new hires resulting in increased productivity by 20%.- Delivered information to incoming students during Grizzly Orientation.- Provided support to students by utilizing computer systems to address their account-related inquiries.- Collaborated with staff on Excel-based special projects.

Categories Handled: Separates, Blouses, Woven Pants, Knit Pants, Woven Skirts, Knit Skirts, Knit Tops, Woven Tops, Denim Tops and Jackets, Denim Bottoms, Sweaters- Implemented innovative macros shortcuts to expedite item processing by 25%.- Streamlined data analysis and report formatting using advanced Excel shortcuts to efficiently handle sales, return, and fit reports.- Ensured catalog accuracy by verifying the fiber content, colors, and care information matched the items.- Managed communication with domestic and global vendors, ensuring requests were delivered accurately and efficiently.- Collaborated with the logistics team to ensure orders were placed on time.

Categories Handled: Separates, Blouses, Woven Pants, Knit Pants, Woven Skirts, Knit Skirts, Knit Tops, Woven Tops, Denim Tops and Jackets, Denim Bottoms, Sweaters- Analyzed and prepared sales, return, and fit reports for the buyer. With Excel shortcuts, I was able to reduce the time needed to prepare these reports by 35%.- Ensured catalog accuracy by verifying the fiber content, colors, and care information matched the items.- Communicated requests to and from domestic and global vendors.- Collaborated with the logistics team to ensure timely placement of orders.

Categories Handled: Separates, Blouses, Woven Pants, Knit Pants, Woven Skirts, Knit Skirts, Knit Tops, Woven Tops, Denim Tops and Jackets, Denim Bottoms, Sweaters (coordinated w/separates), Dresses (coordinated w/separates)- Conducted thorough analysis of fit samples to identify issues and recommended technical corrections to ensure optimal product fit.- Implemented a file system for well-fitting samples, potentially convertible to blocks, cutting research time by 50%.- Improved first fit approvals by 30% by identifying and resolving pattern and fit issues.- Utilized visual aids such as diagrams to reinforce necessary corrections, resulting in a 25% decrease in potential fit samples needed.- Prepared initial specifications for various prototypes and facilitated fit sessions.- Managed sample corrections by translating detailed evaluations for fit samples, including sketches, photos, and fit comments to agents and manufacturers.- Collaborated with designers to interpret and clarify design concepts, ensuring correct initial specifications development.- Researched and analyzed industry trends and conducted fit comparisons with business partners based on findings.