Janette Hillicks Email & Phone Number

Working as part of a team of subject specialists I focussed on enterprise areas within education. This related to both core enterprise systems and the types of enterprise activity that universities and colleges are involved in within their research areas and communities. During my time as a subject specialist I began working as part of a team on a collaborative initiative on business intelligence and continue to focus in this area in my current role as Senior Design Manager.

I was an early appointment in what was then the fledgling Jisc infoNet service. The role provided me with the opportunity to build on the hands-on experience and skills I'd acquired in previous roles and apply them in a sector-wide context. My work and interests included the areas of learning spaces and the innovative use of technology therein, e-portfolios, Internationalisation, course information management and the professionalisation of University Administration. During my time at Jisc infoNet I kept a ‘watching brief’ on activity areas within the sector and beyond and developed and contributed to a broad range of highly regarded resources including those focused on sector and enterprise efficiency.

Worked as part of the team at Northumbria on the configuration and implementation of the Oracle Student System (OSS). Main duties - data collection, business process analysis, data migration, creation and maintenance of user and set up documentation, systems set up and system testing.

Worked on variety of projects, both IT and other including two Library new builds and associated moving of stock projects.

Secondment - Co-ordinated University-wide project that documented processes and system requirements for suite of core administrative IT systems

Support role in team covering student regulations, quality assurance, course validations and examination timetabling.

Temporary position in Customer Services Department.

Entered personal taxation information.

Admissions - PCAS, Postgraduate and Professional courses.

General Clerical support in busy Neighbourhood Housing Office in Newcastle upon Tyne

Certificate, Coaching & Mentoring In Management, Level 5. Pass

Pg Certificate, Professional Practice (Higher Education Administration And Management)

A professional postgraduate course validated by the Open University and developed by the Association of University Administrators

Ba (Hons), Business Administration