Janette Velasco Email & Phone Number

Tucson, Arizona

Hermosillo Area, Mexico

- Respond efficiently to all walk-in customers and telephone inquiries to determine productneeds, provide recommendations and quotes and assist with the order process.- Keep excellent communication with suppliers in USA and Mexico, for quotes request or orders request. - Ability to respond to customer needs by collecting, analyzing, and summarizing information; responding to requests.- Preparing the appropriate detailed information and paperwork for client meetings.

Marana, Arizona

* Learned about painting/coating industry * Learned how to use and how to apply the products * Learned how to handle customer orders by phone and ensured they were ready for delivery or pickup* Ensured that customers were satisfied with the service provided by our team members. * Ability to read the Profit & Loss report in order to identify the opportunities and strengths for next month in our store

Tucson, Arizona Area

* Build relationship with clients to create loyal customers and provide them excellent customer service* Courteously handle sales or exchanges * Merchandise all beauty products to company standards

Tucson, Arizona

• Ensured merchandise was presented and organized utilizing Walgreens Merchandising Guidelines• Completed assigned project by creating a Beauty Advisor Manual for beauty advisors to raise sales• Assisted in the analysis of KPI’s to evaluate controllable expenses and overall store performance • Received vendors to make sure that orders were accurate and file invoices payable for the end of the month

Tucson, Arizona Area

• Assisted professors, grad students, and undergraduates in office related work• Answered telephone and took messages, or transfered calls to appropriate individuals• Greeted visitors and handled their inquiries, directed them to the appropriate persons

Tucson, Arizona Area

• Organized company’s membership database to ensure all members’ contact information is accurate and to increase efficiency when sending broadcast messages • Managed relations with members and supported them to reach their business goals• Called 10-15 members a week to maintain relationships and encouraged them to renew their membership• Created Spanish version of new member application

Tucson, Arizona Area

• Made connections with customers, asked questions and listened to shoppers' needs, and gave options to increase the customer experience. • Learned Macy's Point of Sale system and procedures to enhance selling efficiency • Recorded 80 – 100 transactions per day in the fast-paced holiday season

Tucson, Arizona Area

• Reviewed finance budget and identified over 15 discrepancies each year from fiscal 2008 to fiscal 2012• Captured all invoices for the athletic department each week• Assisted with clerical duties: copying, phone coverage, and entering Excel data

Bachelor’S Degree, Retailing And Consumer Science

Agec- Business, Business Administration And Management, General