Janet Toner Email & Phone Number

Halifax, Ns, Ca

Halifax, Nova Scotia, Canada

Responsible for the development and delivery of CCUA’s education and professionaldevelopment products and programs. Responsible for establishing and managing partnerrelationships to support the programs and development plans needed by credit unions toremain competitive.Responsibilities include: *Content mapping and product alignment of key professional development plans for credit union roles.*Coach and manage the learning programs and digital learner experience team to support the development and delivery of CCUA’s education and professional development programs.*Encourage program adoption and learner engagement. *Faculty management, negotiations and contracting. *Partnership identification and engagement.*Leverage technology to bring digital solutions and additional value to member credit unions.

Toronto, Ontario, Canada

Responsible for the academic level professional development activities for both employees and board of directors at 200+ credit unions across the country. *Collaborate with Dalhousie University to successfully transition CUIC final exam activities into digital delivery, elevating the reported learner experience by 26%. *Replace in-person exam sites by leveraging an award winning learning management system(LMS), ensuring exam writers had their results 53% sooner and eliminating exam no-shows *Introduce a digital credential program, reducing manual processes by over 50% and allowing learners to highlight their accomplishments through social media in the new work-from-home environment*Identify and direct the digital communication strategy for governance and academic level product lines*Analyze and report on metrics and program impacts

Toronto, Ontario, Canada

Responsible for the digitization of existing learning and development assets and the design and development of new courses and programs. *Managed multi-year, complex projects with key stakeholders, subject matter experts and developers that resulted in content and a professional accreditation that is recognized by Dalhousie University for financial service representatives *Digitized the National Mentorship Program, by introducing SaaS, resulting in increased participation of both mentors/mentees and the number of successful matches made each year. The additional participation also resulted in a greater than 200% increase in the number of dedicated mentorship programs throughout the credit union system*Introduced a social learning component to existing cohort deliveries, resulting in a 10% increase in the average learner’s course mark

* Virtually direct and oversee the management of the branches in the Newfoundland region* Control and direct the development of a profitable, growing and diversified lending portfolio* Manage and direct the research, design, development, implementation and evaluation of all sales and marketing plans* Participate, at the senior management level, to the strategic direction of the credit union

Halifax, Nova Scotia, Canada

* Consult with client credit unions and fostered solid relationships within the region* Developed and executed the tactical plan to meet/exceed sales targets* Provided input and direction into strategic development plans* Oversaw regional communications and marketing* Manage the implementation of projects that were enterprise-wide and complex; including the launch of the first National MSR Virtual Conference

Dartmouth Nova Scotia

* Provide technical marketing and brand management support to 6 branch locations* Compile, manage and analyze market/statistical information to identify areas of key growth potential* Develop marketing strategies and sales campaigns including cost/impact forecast* Develop and deliver corporation wide sales and service standards training; BESST

Certificate In Adult Education, Adult And Continuing Education And Teaching

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