Janet Valdez Email & Phone Number

Miami, Fl, Us

• Independently operate as an independent travel agent, curating customized travel experiences for Spanish-speaking clients • Completed multiple travel seminars and courses to develop expertise in booking travel arrangements and managing travel files• Utilize my Cruise Line International Association (CLIA) card to access discounts and certifications for various travel partners• Skilled in coordinating domestic travel arrangements, including airline reservations, hotel accommodations, car rentals, trains, and other ground transportation services

Greater Los Angeles Area

• Provide consecutive and simultaneous interpretation for the Department of Justice (DoJ) Executive Office for Immigration Review (EOIR) court cases.• Conduct first-time interpreter orientation at various immigration courthouses and detention centers across the country• Created a Google Drive, housing several glossaries, scripts, sample oral decisions, and sheets as a resource for other Spanish immigration interpreters• SOSi Excellent Recognition Challenge Winner for August 2022 for going above and beyond the already high professional standard

Los Angeles Metropolitan Area

• Interpret oral instructions, interrogations, and conversations for recorded statements between Spanish and English.• Interpret technical terminology and colloquial language, efficiently.• Interpret all information in the target language in an accurate manner.

Commerce, California, United States

• Supported a high volume of customers’ inquiries via email, in both English and Spanish, while maintaining a 98% satisfaction rate.• Translated website content and FAQs into Spanish.• Resolved support issues quickly and efficiently while providing individual care and solutions to each customer.• Programs used: Zendesk, Stripe, Google Suite

Greater Los Angeles Area

• Simultaneously interpreted for non-English speaking parents of minors being tried in Teen Court.• Provided accurate consecutive interpretation of parent interrogation to judge and jury.

Greater Los Angeles Area

• Assisted victims of domestic violence filing for restraining orders by interpreting for their lawyers.• Sight-read forms and declarations to Spanish-speaking victims.

Anaheim, Ca

International Sales Agent • Efficiently used a computerized reservation system to book detailed vacation packages for English and Spanish speaking guests.• Contacted and communicated with travel vendors via e-mail and telephone in Spanish.• Trained new team members on the technical aspects of creating new reservations and Spanish travel terms.• Interpreted high-stress conversations between Spanish speaking guests and supervisors • Tracked agent performance using Excel and distributed appropriate incentives.• Transcribed meeting notes into the team newsletter using Word and distributed via e-mail to co-workers.Disney University Trainer• Delivered onboarding scripts in both English and Spanish.• Engaged up to 80 new Cast Members in classes and presentations as preparation for their roles at the Disneyland Resort.• Gave detailed tours focused on the history and functionality of the Disneyland Resort.

• Assist with stage and equipment set up, both lighting and audio.• Assist in the sales of artist merchandise.• Help pass out flyers and market future concerts and events.• Work closely with talent.

Downey, Ca

• Mentored and taught children ages 10-17.• Prepared and organized lessons, events, camps, outings, and retreats.• Responsible for all written communication and media including audio and visual (PowerPoint) components.• Responsible for the care and well-being of students, including service trips outside of the country.

Los Angeles Metropolitan Area

• Assisted engineer during recording sessions.• Scouted new talent for recording sessions.• Marketed the studio to potential customers.• Maintenance work on recording consoles and other equipment.

Greater Los Angeles Area

• Helped set up and tear down studio sessions.• Assisted the engineer during the recording process.• Marketed the studio to potential users.• Greeted clients and served as front desk receptionist.• Answered phone calls and used discretion when transferring to artists. • Wrote press and media articles.• Kept track of supplies and reordered when necessary.

Bachelor'S Degree, Business Administration And Management, General

Certificate, Court Interpreter Training Institute - Spanish

Certificate, Spanish Court Interpreter

Commercial Music Business And Biblical Studies

Activities and Societies: -ASB Commuter Senator -Concerts Committee Member -Red Cross Disaster Action Team Volunteer -Red Cross CPR/First.