Janet Webber Email & Phone Number

Alpharetta, Ga

Conducted a comprehensive assessment of account management processes and tools to enhance alignment with product management and support growth strategies. This project involved:• Evaluating workflows, communication protocols, and technology tools (e.g., CRM systems) used by teams.• Conducting interviews with leadership and stakeholders across operations, product management, IT, sales, and customer success teams to identify inefficiencies and opportunities.• Performing a gap analysis against industry benchmarks to highlight areas for improvement in customer relationship management, collaboration, and performance metrics.• Delivering a detailed report with findings, a gap analysis, and actionable recommendations for optimizing processes, tools, and cross-functional collaboration.• Presenting a recommendation and executive summary to leadership, ensuring alignment with business goals to drive client growth, retention, and satisfaction.

Natick, Massachusetts, United States

● Led the complex and collaborative effort to design and execute Client Success Program rules of engagement, processes, procedures, artifacts, and standardized methodology to impact client’s success.● $34M revenue preserved as result of client engagement in program (over 24-month period).● Serve as the accountable driver for effective stakeholder relationships to ensure Client Success engagements result in strengthened partnerships and confidence in NextGen products and programs. Seek out and solve barriers, problems, and risks for successful delivery of program objectives.● Provide consistent and timely feedback to team members. Structured ongoing meeting cadence to ensure accountability for team member’s development. Assist in coaching and mentoring new colleagues to the Client Success program.● Foster trust, develop rapport, and through collaborative efforts with internal and client executive team members drive Client Success engagements to completion.● Created the Clinical Best Practice content for NextGen® Excellence in Outcomes Certification Manual. This required accelerated work effort and engagement of leaders across various NextGen business units.

● Ensured effective communication to understand customer's goals and strategic objectives. Established rapport with senior leadership and innovated solutions to achieve or surpass these goals.● Delivered multi-million-dollar projects according to schedule, resources, and quality objectives.● Collaborated with internal and external stakeholders to deliver on project expectations in a timely manner.● Identified and managed project dependencies and critical paths and solved project issues as they arose.● Managed activities of cross functional teams to mitigate potential project issues and customer escalations.● Solved program issues in an initiative-taking manner, monitored and tracked project progress to ensure customer satisfaction.● Developed, implemented, maintained, and shared standardized processes, procedures, and methodologies to align with best practices.

● Recruited as principal clinical lead for 500+ member physician Clinically Integrated Network (CIN).● Functioned as organizational leader by developing relationships with key hospital system leaders and Clinically Integrated Network (CIN) physicians, staff, and committees.● Provided direction in defining population health strategy and execution of clinical initiatives based on staff qualifications and organizational priorities. Created, implemented, and refined quality and clinical workflows for population health value-based programs.● Developed programs in compliance with regulatory standards. Educated ambulatory practices, committees, and communities on such programs.● Functioned as subject matter expert on clinical metrics and collaborated with cross functional teams to define and track key performance indicators related to total medical cost, utilization, and quality goals. Made recommendations to adjust programs as needed based on goal status.● Engaged in quarterly onsite physician reviews to provide data analytics and insights around patient risk stratification, financial and clinical outcomes, and quality patterns.● Realized $1.3M organizational payment incentives as result of care and quality program implementation.● Decreased hospital readmissions by 50% in 12 months (2.7% lower than market) due to implementing transition of care program.● Product knowledge of EHR and population health platform (NextGen, Centricity, iCollaborate, Athenahealth).● Provided leadership and guidance to physician-led governing board committee(s).

Alpharetta, Ga

● Delivered high quality executive leadership to customers across SE territory with monthly base volume of 100 – 10,000 members. ● Developed comprehensive health and wellness programs including project descriptions, estimates, functional and technical specifications, schedules, timelines, and key performance indicator status reports.● Led the implementation of client wellness initiatives ensuring timely and successful delivery according to client needs and objectives.● Coordinated activities of multidisciplinary project teams (sales/marketing team, software developers, data analysts, and health/lifestyle coaches) to report back to customers on performance goals and metrics.● Served as an expert on all operational aspects of proprietary/private labeled cloud-based population health software platform.● Contributed to sales activities, prioritized program creation, and functioned as primary clinical representative to the internal software development and data analytical teams.

● Consultative services included: clinical record audits, operational process improvement recommendations, educational seminars, and standardization of policies, procedures and skills criteria for hospital, home care, and LTC facilities.● Led executive recruitment initiative for director level clinical and operational positions for hospitals and a national home care agency.● Invented and engineered disposable medical prototype designed to measure wound size and depth for the purpose of standardizing clinical documentation.● Facilitated physician and leadership team through decision making process while improving appointment scheduling protocol for a national integrated health system call center.● Analyzed and reviewed reports to develop appropriate guidelines.● Developed scheduling guidelines and templates while ensuring regulatory compliance and interdepartmental consistency.

● Directed, managed and organized community service and educational excursions for home-based and community groups. ● Governing board Vice-Chair and development Leader of Georgia's first virtual, public, charter school: Georgia Cyber Academy (GCA).● Analyzed financial data and identified areas requiring more thorough budgetary reviews.● Created and led curricular instruction for five students of varying grades.

Atlanta, Ga - St. Paul And Duluth, Mn

● Consultative services included: clinical record audits, operational process improvement recommendations, educational seminars, and standardization of policies, procedures and skills criteria for hospital, home care, and LTC facilities.● Led executive recruitment initiative for director level clinical and operational positions for hospitals and a national home care agency.● Invented and engineered disposable medical prototype designed to measure wound size and depth for the purpose of standardizing clinical documentation.● Facilitated physician and leadership team through decision making process while improving appointment scheduling protocol for a national integrated health system call center.● Analyzed and reviewed reports to develop appropriate guidelines.● Developed scheduling guidelines and templates while ensuring regulatory compliance and interdepartmental consistency.

Greater Chicago Area

● Directed regional and national sales and marketing campaigns for professional nurse staffing agencies.

Greater Chicago Area

● Hired, supervised, and trained field staff of over 200 professional RNs, LPNs, SW, and CNAs.● Accountable for maintaining quality clinical standards and building home care businesses.

Greater Chicago Area

● Responsibilities included staffing, clinical management, and maintenance of quality patient care.● Developed and directed educational and training programs for intensive care nursing staff.