Provide efficient and succinct responses to customer queries.• Follow company Standard Operating Procedures to process purchase order in a timely and technically correct manner, while maintaining standards in accordance with FDA.• Act as a liaison between clients and the company’s production personnel.• Use knowledge of offset, flexographic, digital, and variable printing to preflight projects and fix any issues before production.• SoftwareAdobe Creative SuiteQuickbooksZohoWebcenterAdvantware WorkstationBFELabel MatrixOffice 365 softwareQCBD PremierQuantumFiery WorkstationWordTeamsExcel Work with client and quality assurance to help set up and provide any color management systems or quality assurance programs required by clients.

-Maintain and improve customer relations with our company -Answer customer questions on how products work-Make sure all details are provided at the time of quote requests-Check over Purchase Orders and make sure they match quotes. -Help customers create custom products that match their needs. -Answer phone calls and emails in a fast and friendly manner-Follow up on production schedules and make sure they are adjusted to the customers requests.

Check copy & customer purchase orders to our manufacturing specs• Get printer & folder/sealer info from customer // verify design is compatible with laser printer and folder/sealer• Write job tickets• Calculate number of good forms needed from press to produce full qty & overs• Make copy folders & send to art dept. or forward with job• Send out customer proofs• Upon proof return, either release to production or send back to Art Department for changes• Follow-up on proofs not returned on time to make ship date• Create & fax customer acknowledgments• Price approve orders and determine protection• Order special materials for jobs (cards, labels, etc.)• Input data for carton labels• Make & receive calls from outside vendors for mfg. capabilities & questions• Transfer shipping charges from old job tickets to new job tickets• Send jobs to Art Department for negatives after proof approval• Review design for postal regulations• Check customer’s PO against InfoSeal quotes to make sure they match• Call customer with any questions in relation to the order• Provide written instructions to the Art Department as needed

o Processed Paypal and credit payments rapidly and accuratelyo Responded to all customer inquiries thoroughly and professionally.o Carefully prepared all design layouts into prepress files for offset, web and digital printing.o Answered an average of 10 calls per day by addressing customer inquiries, solving problems providing new product information.o Described product to customers and accurately explained details and care of merchandise.o Communicated with vendors regarding back order availability, future inventory and special orders.o Multi-tasked to keep all assigned projects running effectively and efficiently. o Produced high quality finished printed material in a timely and efficient manner.

o Recorded inspection and test data such as pH, chlorine levels, and temperature.o Routinely checked measuring equipment to resolve testing problems.o Procured materials and supplies to complete daily tasks.o Executed field service work with little to no supervision, including water testing, meter reading, water cutoffs, and collectionso Served as the main liaison between customers and management.

o Created PowerPoint slides for the company’s 25th anniversary gala.o Researched and compared different brand products and venues to help us choose the best seto Work with project deadlines and monitored milestones through completion stage for the gala. o Took old company records, photos, and documents and scanned them for digital storage and use.

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o Generated computer graphics and page-layout software, graphic elements and photography and assisted in their plating.o Carefully proofread proof material prior to printing.o Cleaned offset presses in between jobs in a quick and effective manner.o Promptly removed completed loads from the press.o Maintained register during the make-ready and productions processes.o Prepared and operated the offset printing press for maximum efficiency and production.o Worked in the bindery department to help finish jobs in a timely manner.

o Generated detailed specs of final designs.o Updated computer graphic files using graphics software programs.o Updated and maintained graphics library and font books.o Promptly removed completed tee shirts from the automated screen press.o Prepared Screens for image burning.o Cleaned screens as the came off the press.o Vectorized customers rastered logos. handle customer calls.

Worked as a on site presenter for a hand on after school program for elementary students. Taught basic science threw hands on experiments for children k-5.

-Directed shows about how to best present yourself .- Made in person sales.-Entered order into a digital sales systems -Tracked orders to make sure they arrived in a timely manner. -Answered questions about products, shows, and sales-Tracked finances for tax purposes.