• Managed several private estates ensuring the principal's sanctuary was maintained at all times.• Represented the principal with absolute discretion, handling all estate operations and liaising with external vendors.

• Managed patient experience, guest service, and facility service at Norton Healthcare in Louisville, Kentucky.• Coordinated COVID-19 visitor management and volunteer operations, ensuring a safe and welcoming environment.• Led team in enhancing patient, guest, and employee engagement through effective communication and service delivery.

• Developed program strategies and executed plans, keeping stakeholders informed of priorities• Managed accounts receivable, payroll, and purchasing within budget and time commitments• Led teams to develop high-quality products, resulting in increased revenue and customer satisfaction

Licensed Real Estate Sales Agent, Relocation Specialist▪ Business Development Manager▪ Top Real Estate Sales Producer ▪ Demonstrated customer service excellence, business acumen, and strategic planning ability.▪ Prospected customers daily ▪ Referral business grew organically▪ Show residential properties and commercial properties ▪ Convert prospects to closed sales for clients relocating and living in Kentucky.▪ Provide close, personal client attention and tenacious follow-up to ensure best in class service.▪ Design and update marketing materials and promote seminars. ▪ Present First time Home Buyer Seminar monthly▪ Work with diverse populations and ease client concerns▪ Proficient in Microsoft Office tools. ▪ Solid communication and interpersonal skills ▪ Top Clients include Humana, Norton’s Healthcare Physicians, Steel Technologies’ Japanese Executives, Farm Bureau Insurance Executives, Jefferson County Public Schools, UofL FacultyStrategic/Core skills include:Property Sales/ MarketingClient AnalysisProspectingOperational ManagementContracts/ LeasesEscrow/ TitlesMarket ResearchNegotiation/ MediationCustomer Service

• Developed and implemented a pilot program as one of eighteen chosen Life Sales Specialists, resulting in the highest premium sales in the region.• Conducted weekly seminars on retirement planning and various life insurance options to educate clients.• Established key relationships with State Farm Executive Team and managed customer relations across three Louisville offices.

• Developed and implemented company business plan, achieving forecast sales and annual growth goals.• Sourced vendors, designed logo, and created company marketing plan to establish loyal customer base.• Managed accounts payable, receivable, payroll, and purchasing, while setting up company accounting system and budgets.