Program Management: counseling first time homebuyers; determining mortgage eligibility, loan processing, foreclosure intervention screening.

Marketing, website design, cost projections, full relocation counseling, member development, supplier management, recruitment assistance. Constructed provider and member databases.

Orchestrated full relocation benefits including destination services, temporary housing household good. Maintained/updated confidential international compensation records for expats, invoice audit, processed letters of assignment for expats, coordinated and monitored travel activity for short term assignees, comprehensive cost projections.

Team lead, first line to premier clients. Raised customer satisfaction level from 85% to 95% within first 3 months. Reduced branch receivables. Brought client billing up to date. International relocation policy counseling, issues escalation point person, claims resolution contact.

International relocation counseling, provided full household goods freight forwarding, developed client relationships, achieving increased bookings. Competitive pricing presentations. Vendor management, audited and processed supplier invoices, client billing, claims resolution. Team lead and manager of 10 customer service professionals for premier client. Progressively reduced arrears meeting client billing deadlines.

Managed high profile corporate clients' international relocations. Developed and maintained client relationships working with internal and external resources. Point of contact for issues resolution. Team lead.

Created training manual and preferred vendor database for team, caseload distribution, team lead, providing training and clear guidance for counselors and assistants.