Janet Zhou Email & Phone Number

Mountain View, Ca, Us

- Leading a team of product managers as the overall product owner of Google Duplex.- Transformed state-of-the art AI technologies into a product suite designed to accomplish real world tasks. Conceptualized and deployed products to automate customer service conversations, screen calls on Pixel phones, call others on users’ behalf and gather data from local businesses. - Scaled product portfolio zero-to-one and beyond to power millions of natural voice conversations each year, developing them into key differentiators for Google Maps, Pixel, Assistant and other Google products. - Launched Pixel hero features at device launch keynotes: Direct My Call (Pixel 7) and Call Screen (Pixel 8), resulting in users receiving 50% fewer spam calls on average. Grew monthly volume of Duplex-powered conversations 10x in 2 years.- Product managing real-world deployment of generative AI technologies, defining business outcomes, quality metrics, measurement methodologies, system tradeoffs, human-in-the-loop operational policies, and the scope of tasks to be completed by custom fine-tuned models.

Mountain View, Ca, Us

- As part of the founding PM team, launched Duplex in the Google I/O CEO keynote.- Conceptualized and led moon-shot project Data Extraction (DE) from a small experiment to one of the top data sources for factual local business information. Started at the peak of COVID-19, meaningfully improved Google data accuracy, submitted millions of edits, and grew impressions from zero to 1+ Trillion. - Successfully led cross-functional teams to execute through every product life cycle stage: concept-to-launch, cold-start data gathering, fitting product offerings to AI strengths and weaknesses, and quality tuning for massive Google-scale.

San Jose, Ca, Us

• Leading the eBay Loyalty product team, managing the product platform that powers eBay coupons, loyalty programs, and gift cards. The product is responsible for over $1.2B incremental revenue annually, supporting hundreds of marketing campaigns globally.• Solely responsible for end-to-end product definition and program management of Nectar Redemption, enabling eBay users to redeem Nectar coalition reward points on eBay UK. - Defined product requirements and coordinated across many teams during the 7-month project, launching within 2 days of the published schedule. - Product directly attributed to +5 points in customer NPS (Net Promoter Score), while delivering significantly higher than expected ROI for the company.

San Jose, Ca, Us

• Defined the consumer experience (mobile and web) and launched Merchant Specific Balance, a PayPal platform delivering merchant deals to consumers in the form of PayPal balance to be used only at specific merchants.• Managed the incentives platform that powered all eBay coupons, vouchers, and gift cards.

Mountain View, Ca, Us

• Managed SmugMug consumer-facing products, including website and mobile apps (iOS and Android).

Sunnyvale, Ca, Us

• From concept to launch, solely responsible for product managing the 3rd generation Kindle hardware, the most successful Kindle and the bestselling product of all time on Amazon.• Managed Kindle product requirements for international launch in the UK and laid groundwork for expanding Kindle availability to over 100 countries.• Launched the Kindle Development Kit program, solely responsible for defining the KDK business model, requirements for the development platform, and developer self-service web portal.• Conceptualized the Kindle Lighted Cover based on consumer insight – product dubbed “Amazon’s Secret Weapon” by CNET.• Defined the end-to-end methodology to understand Kindle customers, which includes periodic consumer research, data mining customer reviews and feedback, and Customer Service weekly reports.

Seattle, Wa, Us

• Coordinated the worldwide launch of a major Associates’ product, aStore, forecasted to generate $10M in annual sales. Created detailed sales forecast, designed and executed marketing and launch plans.• Analyzed member attrition of the Amazon Associates program. Defined an on-going process to identify and reverse attrition trends, potentially driving 5% incremental revenue for the entire program.

Us

• Defined and standardized sales and marketing positioning to technically differentiate Avolent product, reducing sales demo cost by 50% while increasing sales effectiveness.• Completed Proof of Concept and requirement analysis for Blue Cross and Blue Shield of FL, winning the $2 million contract against major competitors.

Us

• Led the implementation of Health Care vertical specific features, the largest feature set in company history, aligning Avolent product with the company strategic marketing position.• Managed the technical integration of India engineering team into the Avolent development process, increasing offshore developer productivity by 200%.• Completed Proof of Concept Project for Dell Computers, closing a $2 million contract.• Received high-level customer executive commendations for training courses conducted on client sites.

Austin, Texas, Us

• Designed and optimized data extraction processes for clients using Oracle databases.

Memphis, Tn, Us

• Administrated Oracle database for global marketing, supporting 200-300 users worldwide.

Mba, Marketing

Bachelor Of Science (B.S.), Computer Science