A seasoned and passionate Customer Service Professional and Upwork top-rated Virtual Assistant committed to consistently providing clients with excellent customer service, social media management, digital marketing and reliable virtual assistance. I’m a certified Virtual Assistant who graduated with honors from the prestigious ALX.I understand what good customer service entails and how it benefit businesses which is why I always go above and beyond to solve problems and deliver exceptional customer service.I have an extensive experience in managing customer issues, processing, fulfilling and tracking orders via Shopify and Click and Drop, answering questions about products, and making the best recommendations to customers based on their needs. I'm responsive, empathetic, trustworthy, passionate, solution-oriented, proactive, fast, and proficient in time management.Some of my skill sets include:● Ability to manage different types of customers● Excellent communication and presentation skills● Ability to multitask, prioritise and manage time● Ability to work with minimal supervision● Attention to detail● A great team player● Great phone and email etiquette● Order processing, tracking and fulfillment● Complaint resolutionI'm conversant with tools and softwares such as:Freshdesk | Trello | Asana | Monday.com |Podio | Zendesk | Zoho | Shopify |Slack | Wordpress | FollowUp BossGoogle Workspace | Microsoft Office | Click & DropMy services will help improve your overall Customer Satisfaction and Retention. I can’t wait to collaborate with you!