Jane W. Email & Phone Number

Australia

Digital and organisational strategic change, program, project executive.Partnering and collaborating with clients C-level and beyond, to help them deliver large/complex, digital and organisational change. Delivering tailored, integrated solutions, of all shapes, size and complexity. I work with clients to lead, co-create, design and deliver change, program and project strategy, planning, frameworks, governance, risk management, impact & readiness assessment, capability uplift/training, implementation/adoption and transition into BAU/embedding across a number of industries.Demonstrated experience in leading change, program and projects across ERP, CRM, CMS, Marketing, Asset Mgmt./ Procurement, Field Service, Mobility, Service & Knowledge Management plus bespoke digital solutions. Major sales, business and operating model change consultation and leadership (including M&A, revenue growth, restructures). Finance, Professional Services, Telecommunication/ICT/IT, Marketing, Utilities, Property Development and Insurance industries.Communications and copy writing including (business, web, advertising, script, digital publications, articles, bid management and business reports).Specific systems - ERP (Oracle, Workday), Asset Management (IBM Maximo), CRM (Siebel) Marketing (Percolate, Adobe Workfront), Field Service (OFSC & mobility), Website (CMS, Sitecore) Program, Project and Change Solutions (set up of JIRA, Confluence), Multiple Telstra Applications, Services, Systems and Processes

Sydney, New South Wales, Australia

Strategic Digital Transformation Change. Reporting to CMO and collaborating with GM Marketing and Project Lead. Short, targeted engagement working prepare the business and introduce a new digital marketing system (Workfront), new process and ways of working across the organisation. Designed, developed and delivered the change strategy, plan, engagement, training (needs/content), risks, readiness, communication/content/knowledge mgmt. from design through to implementation. System implemented on time & to budget taking a leader led approach to the change.

Change Lead for the Digital Core ProgramDeveloped the Change strategy, plans, and implementation for large Digital Core ERP (Oracle), EPM and Field Services Program (OFSC) + Asset Management (Maximo). Training needs analysis development, stakeholder engagement, readiness governance plans developed and implemented. Cross program communication planning. Senior Leader engagement, coaching, mentoring, influencing across the team. Preparation and training stakeholders for testing. Facilitated workshops with solution leads, project teams and stakeholders. Impacts ~1,000. Outcome, led change work to training and readiness stage.

End to end Organisational Change (Restructure) Program Leadership - design and deliver volume, speed and scale restructuring; including governance, framework, principles, processes, tools, capability, content/playbook systems, career support and reporting. Enterprise wide risk and issue mitigation. Embedding end to end framework, principles, tools and processes.Cross company stakeholder engagement, co-creation and collaboration to lead and deliver workforce transformation, including Senior Leadership, Business Unit, Finance, IT, P&C/ER, Corporate Relations and internal/external stakeholders at all levels.Led up to 6 DR’s, 50+ indirect reports, partnering, influencing and coaching to deliver with team members across the enterprise. Design and development of internal mobility pool, offboarding at scale during COVID, contract extension and prioritisation processes. Workday system updates and process change for recruitment, redeployment and associated approvals. Co-creation of program management and organisation restructure tool with data lead using Workday source system and data management. Embedding and transition of Transformation Program into new Operating Model.

Sydney, Australia

Led the Change management strategy, design, plan and implementation for CA ANZ 'Digital Transformation' delivering a new consolidated website via Sitecore CMS using Agile. >1,000 internal impacts and extensive global external/customer impacts.Change set up, design, framework, planning, engagement, impact assessment, training, communication and implementation. Initial 3 month contract - extended by CMO to deliver additional 'One Voice' program.'One Voice' marketing system - operating model, program and change set up and framework. Change strategy, design, implementation. Input to business case and program design. Delivery of new operating model, governance, integrated marketing framework, integrated calendar and integrated marketing tool (Percolate).

General Manager Change and Program Management - (TE&G / Global Enterprise and Services). PMO set up, frameworks, release mgmt.; leading large scale and complex business transformation. Driving business critical program and change outcomes. Change and Program strategy, design, governance planning, execution, adoption and transition leadership. Leading direct and virtual teams. Program activity examples include Performance and Growth Operating System, Organisational design, Productivity, Capability, Technical, Business Process/Systems and Organisational Change. Managing multiple programs at one time, across lines of business and thousands of stakeholders. Completed extensive change research into transition into BAU, and worked to deliver effective programs and change using Agile, Prosci, Design Thinking, BCG and other models. Designed and delivered the corporate Integrated Change calendar. Major project transition planning for customer moves to nbn - external and internal stakeholder engagement plus sales force capability uplift. Digital solutions - CRM, ERP, Siebel/Oracle, tailored data solutions, network application and services systems (NAS), in preparation for T-Suite solutions,Performance Operating Model digital reports. Change and Program team framework developed. Up to 8 DRs. Co-created the Centre of Excellence (CoE) for Change in Telstra.

Led the Telstra Enterprise and Government Sales Performance and Reward and Recognition Programs for over 1,500 employees and the Corporate high performance award for over 40,000 employees. Strategy, Design, Execution and Analysis of the business performance programs. Accountable for $40M budget. Designed and introduced the 'Total Rewards' marketing and communication concept, and developed and implemented the Corporate Rewards tool. Selected for high talent team and promoted to GM Change and Program Management.

Led internal communications for Telstra Enterprise and Government (in addition to Manager Performance Operations) for 12mth period. Led national team of communications experts supporting the largest Telstra Customers, and internal communications for over 1,500 staff. Team of 8 direct reports. Led the communications strategy, design and ongoing communications for the business unit. Leading the end to end program for communications to the audience and using a range of communication tools, processes, endorsement and execution. Analysis of audience and effectiveness reporting.

Senior sales specialist leading a team of 12 sales people. $40M portfolio of Corporate Customers in Enterprise and Government. Understanding Customer needs then designing and selling complex telecommunication solutions to drive business performance.

Senior Account Executive working for the Corporate Media, Manufacturing, Construction and IT customers. $20M portfolio. Understanding client needs, and working with key supporting stakeholders to design, sell and implement business critical solutions. Client account management, sales and business development.Multiple Corporate awards for sales achievement.

Sales and Solution Call Centre Manager. Leading a team of up to 20 direct reports to deliver exceptional sales and service results for Telstra Customers. Accountable for Team leadership, coaching, performance, reporting, sales incentive implementation, stakeholder engagement and governance. Promoted to Senior Account Executive Corporate, Media and IT.

Sydney, Melbourne And New Zealand

Program Sales and Marketing Manager - Melbourne, New Zealand.Leading teams of up to 25 sales consultants. Full Program start up; from recruitment to selection, coaching of teams, delivering sales results and profit in each location. Dual reporting to hotel GM and Head office. Responsible for delivering profitable sales for each Program. Selected to pursue Business Development for new business model.

Personal Trainer, Sales and Business Administration