Learning Facilitator, Co-op• Continually role model and bring to life Co-op’s Ways of Being. Demonstrate storytelling, coaching and honest conversations to drive team performance.• Communicate the Learning Portfolio to stakeholders about each career pathway Core, Excellence, Boost and Apprenticeships.• Deliver the Learning Portfolio and bring to life all Co-op career pathways.• Maintain a productivity level of 80/20 ensuring a correlation between area plans, expenses and Canvas submissions. Whilst delivering a great learning experience.• Gather evaulation feedback post-delivery to minimum of 30% of delegates.• Hold regular contracting meetings with Area Manager and Learning Devlopment Manager to build and maintain a 3 month rolling learning delivery plan for Stores.• Attend quarterly talent review meetings with Area Manager, People Assistant and Learning Devlopment Manager to indentify future talent and potential colleagues for each career pathway.• Keep all stores compliant, safe and legal (Alchol personal license, Petrol and Food Safety).• All Refit/New build & Acquisition/New Channels, (Franchise/Wholesale) training is planned and delivered in line with the Training Plan and Tracker.• Demonstrate forward thinking and a desire to continuously improve in all areas of learning. • Build credible working relationships with with Area Manager, Store Manager, People Assistant and Learning Devlopment Manager and Store Colleagues.• Add Commercial value by leading activities and developing leaders in the way to enable business change.

• Deliver L&D training across all sites in the network to support the rollout of the Manhattan national project and to respond to specific reactive training requirement that may arise due to unforeseen circumstances.• A flexible and personable approach to delivering a range of L&D intervention (technical, systems, process, product and behavioural) aligned with instructional content and an appreciation of colleague learning styles/needs and regional variances so that there is consistency across the network.• Deliver learning to the required standards so that the pre, during and post intervention colleague experience of training is the best it can be and learning is demonstrably converted into habitual practice. Observe the L&D and project plans and be flexible to local needs to support colleagues and business goals.• Coach all levels of colleagues and management teams to embed learning outcomes.• Build and maintain strong working relationships with depot teams and management to ensure effective training courses to support the change management and implementation of WMS, LM and VoCollect. • Build working relationships with business stakeholders to ensure all information provided is accurate.

• Collaborating as a coaching and learning partner with area operation managers and store managers to support store Colleagues – ensuring all Colleagues have the operational skills, knowledge and capability to deliver their role. Planning and delivering an effective training schedule and by inspiring Colleagues to embrace change leading to an end result of seeing Colleague’s role model a step change in performance and champion a customer centric approach. • Planning and organizing training activity so that coaching and training up-skilling are delivered with the set timescales as per the national operational training plan.• Deliver quality and engaging coaching and training initiatives so that Colleagues have the right skills knowledge and capability to deliver excellent customer service and achieve business goals.• Use a range of current training materials that include iPad driven innovation solutions, classroom style delivery through to side-by-side learning on the shop floor and initiatives to build the knowledge and skills of store Colleagues.• Communicate with and engage key stakeholders to promote the benefits of training and development so that a high degree of commitment and engagement is generated and the value add to training are maximized

Main Responsibilites • Delivering effective traning courses to support the implementation of the WMS, WFM and VoCollect and training other trainers to deliver these • Building working relationships with the Systems and Change teams to ensure all information provided is accurate • Creating training materials to support delegates continued learning in the 70/20/10 model such as handouts, videos and PowerPoints • Holding meetings and utilising feedback from Businsess Partners and Stakeholders to ensure the best L&D packages are designed, brought into and delivered.• Designing a training schedule for over 500 delegates, taking into consideration operational needs, resource available and feedback from previous sites. Key Acheivments • Creating a bespoke session for the Work Force Management team and gaining positive feedback• Creating and delivering training and materials to support the Role out of WMS to all Waitrose distrubution centers and Waitrose’s first National Distribution Centre, ensuring that all session notes are written to support other faciliatators.• Creating over 70 WMS Handouts for the Waitrose Partner Development website• Embracing modern technology such as Ipads and Google + to support the learning experience• Driving effective communication between all stakeholders by communicating changes within WMS and sharing training materials to support these.

Main Responsibilites• Liaising with Transport to ensure a smooth running of the docks in both the Chill and Frozen operations, utilizing the Waitrose Transport System (SCALPS) and proactively planning for each shift.• Ensuring vehicle statuses are kept updated to allow the opoeration to proceed• Resolving queries from both internal and external customers, ensuring the best possible customer service is provided• Maintaining the Warehouse Management System (WMS), investigating and resolving any issues within the operation• Using the VoCollect system to rectify any issues with the Pick By Voice system• Organizing the running of the floor in the warehouse• Tipping and checking the temperature of goods upon arrival to the warehouse ensuring compliance with HASAP legislation.• Ensuring accurate stock management within the warehouse by receiving goods in WMS and following up on any stock discrepanciesKey Achievements• Swiftly becoming competent in the new system and being able to lead others in the roll out• Delivering training to colleagues within the Frozen operation, ensuring they are able to demonstrate compliance with legal guidelines• Preparing my performance meetings and raising awareness and passion for the parnership behaviors

Main Responsibilites • Creating lesson plans for all levels –non swimmers to advanced levels• Designing bespoke lessons for children with learning difficulties • Delivering lesson to mother and babys groups, toddlers, children and adults• Teaching Personal Survival Skills• Teaching groups lessons and one to one lessons• Assessing progress and awarding certificates• Writing up end of term reportsKey Acheivments • Maintaining a friendly, relaxed atmosphere and excellent customer service

Main Responsibilities • Route planning of deliveries• Inputting of vehicle chassis number, model codes and dealer number• Entering vehicle damage report• Dealing with external and internal customer queries• Organising delivery paperwork• Booking vehicles in and out of the compound• Liasing with shipping companys and car manufacturers• Preparint and checking taco’sKey Achievements• Maintaining excellent customer service • Maintaining delivery times and dates