Janey Pham Email & Phone Number

Falls Church, Va, Us

United States

As a Technical Solutions Specialist, my primary responsibility is to provide technical expertise and guidance to clients to meet their specific needs. I stay up-to-date with the latest technologies and industry trends, gather feedback from clients, and participate in the development and delivery of technical training materials. My ultimate goal is to provide the best possible service to our clients, helping them to achieve their goals and meet their technical needs.I also monitor and maintain our network infrastructure, troubleshoot network issues, and work closely with other teams such as Voice and Implementation Engineers to resolve them. Other responsibilities include configuring and optimizing network devices to ensure maximum performance and availability, maintain accurate documentation of network infrastructure and procedures, and implement and maintain network monitoring and reporting tools.

Mosaic District, Virginia

As an Assistant Store Manager at Tecovas, I was responsible for providing crucial support to the Store Manager in all aspects of store operations. This included overseeing sales, inventory management, staff training, and customer service. I played a pivotal role in maintaining the store's visual merchandising standards, ensuring that all displays were both attractive and well-organized. In addition to this, I was responsible for training and coaching store associates on product knowledge, sales techniques, and customer service skills, while leading by example and creating a positive and customer-focused environment.I assisted in managing inventory levels, ensuring that the store was always well-stocked, and delivered exceptional customer service to resolve any issues or complaints in a timely and professional manner. Overall, as an Assistant Store Manager at Tecovas, my main priority was to ensure that the store ran smoothly, customers received an exceptional shopping experience, and sales targets were met. Through my dedication, attention to detail, and commitment to delivering excellence, I was able to contribute to the ongoing success of the Tecovas brand.

As a Floor Supervisor at Timberland, my primary responsibility is to oversee the day-to-day operations of the store, while managing a team of sales associates. I am responsible for ensuring that the store's visual merchandising standards are maintained to a high standard, and the store's inventory is effectively managed. I must also ensure that all customers receive a positive shopping experience by providing exceptional customer service and handling customer complaints in a timely and professional manner.I have a deep understanding of sales techniques, trends and am able to analyze sales data to identify opportunities for growth. I have strong leadership skills, able to coach, and motivate my team to achieve individual and team sales targets. Additionally, I have excellent communication skills, both written and verbal, to effectively communicate with customers, store associates, and upper management.Other responsibilities include conducting regular training sessions for store associates to enhance their product knowledge, sales techniques, and customer service skills. I also ensure that all store policies and procedures are being followed, and any issues are quickly resolved. Overall, as a Floor Supervisor at Timberland, my main goal is to ensure that the store runs smoothly, sales targets are met, and customers have a positive shopping experience.

Bachelor'S Degree, Information Technology

Information Technology