Supervisor Rs&R
Lucent Technologies Inc
Saudi Arabia
SUPERVISOR REPAIR SERVICES & RETURNS •Worked as a Supervisor in Repair & Return Services department.•Extensive experience in Telecommunications Repair & Returns Planning Management, Spares Management all over the Kingdom including Budgeting, Forecasting and Purchasing, Allocation of repair cost to different cost center. Change & Configuration Management, Product Documentation Analysis. Logistical Administration, Warehouse Operations, Preparation of all Shipping documents for Repair & Returns, Return of Temporary Import Shipments, Sales shipments and Logistical Planning. •Design and Implementation of Repair & Returns Procedures based on the ISO9000 quality standards and best satisfaction to our valued internal and external customers.•Budgeting & Forecasting spare Telecommunication equipment levels to meet the failure dropouts in the kingdom of Saudi Arabia.•Manage a group of people running the Planning & Logistical activities within RS&R department.•Managing logistical activities of Central Warehouse of spares and spares management at around 23 different stores throughout the Kingdom.• Planning of faulty equipment to be repaired at different repair center in USA- Charlotte, Columbus, Canada, England, Germany, Norway, Denmark, Italy and Nederland.•Establishing direct contacts to Repair Center in order to reduce the Repair Template, Enforcing better invoicing procedures, and avoiding high customs duties on arrival in Kingdom.•Spares forecast and calculations based on MTBF & FIT rates for all TEP6/GSM products.•Budgeting & Purchase ordering of spares ranging from: Switching -5ESS. Transmission – ISM, SLM, OLS, ADM 16, DACSV, DACS 4, and DACS VI. Power – GPS900, GPS1800, Galaxy Systems. GSM – BTS900, BTS918. Radios - PCOM, NERA. And Wireless AIRLOOP systems.•Preparation of Invoices and necessary documents for shipping the temporary imports out of the Kingdom.