- Communicate directly with clients to manage and monitor the client’s App, Email and Website programs. Help facilitate marketing campaigns through their TLS products. - Provide ideas and guidance for successful promotions, offers and marketing campaigns.- Train new clients on all TLS programs as needed including App Rewards/Coupon redemption, App Content Management System (CMS), Email program, etc.- Work closely with On-boarders, Artists, Content Managers, Email Specialists and Finance, to ensure that all program requirements are created, implemented, tested, approved, and deployed.- Keep track of additional billing requirements and process forms for monthly billing.- Upsell merchants on additional TLS products and services.

Building E-commerce Stores to its operational level

• End-to-end E-commerce Operations• Platform Management, Content Development, Website Usability (Lazada, Shopee, Shopify, Own Website and Mobile App)• Campaigns, Promotions, Digital/Social Media Marketing, PPC• Strategy Development and Implementation• Driving and Tracking of Key Metrics (Sales, User Base, Profit & Loss)• Main Contact Point for Cross Functional Departments (Marketing, Customer Service, Warehouse Storage and Delivery, Purchasing)• Product Development (Costing, Market Research, Competitor Analysis)• Overseeing and Improving Teams Daily OperationsFrom less than 5000 orders per month to 20,000 orders per month.From less than 300+ products/sku to more than 1500+ products/sku'sFrom less than 10 team members to 20+ subordinates

• Management of E-commerce Platforms (LAZADA, SHOPEE)• End-to-end E-commerce Operations• Product development (costing, market research, competitor analysis)• Content Management and Development • Analyze data to maximize sales, profit and determine industry/consumer trends• Campaigns, Promotions and Digital/Social Media Marketing (online ads)(PPC)• Product Sourcing/Importations• Warehouse operation• Customer Service

• Runs and Manages the Whole Business• Overall in-charge of the store's PNL• Inventory and Orders• in-charge with employee productivity, training, performance management, attendance and discipline• Product Purchasing, Costing and Improvement• Oversees the implementation of Marketing and Sales building activities of the store

• Installation of CCTV cameras• Maintenance and Repairs• Hardware and software troubleshooting• Inventory and Purchasing of Supplies

Information systems department (intern)Hardware and software installation, troubleshooting, maintenance, repairs

I was an intern