Jan Field Email & Phone Number

Minneapolis, MN, US

Due to organizational restructuring, Regional Director Position eliminated. Now lead dental center of $4 million focusing on process improvement increasing patient access and team building.

Community Health Center with 10 dental centers focusing on providing healthcare services to underserved. Broad scope operational accountability for 5 dental centers with 25 dentists and 150 staff.

Hired as a change agent to create an energized work environment. Responsible for all organizational operations with a focus on team building, marketing, and electronic medical records.

• Operations leader for a large group dental practice with annual revenue of $70 million. Created and implemented strategic initiatives for 14 dental clinics with 200 employees, 36 Dentists with annual revenue of $34.
• Increased contribution margin by $700K for 14 clinics in 2007 through development initiatives focused on customer service, productivity, mentoring and goal setting for Dentists, Clinic Managers and Clinical.
• Coached managers to utilize quality improvement objectives to increase customer satisfaction. 14 clinics average score was 87% on Press Ganey customer satisfaction survey. Metro Dentalcare average was 86%, Press Ganey.
• Achieved reductions in staff time by 50% by leading and implementing a performance improvement initiative for insurance verification.
• Led transition plan for nine new Dentists in six clinics to speed the orientation and training process resulting in enhanced production months ahead of time.

• Led operations of a 136 bed physical rehabilitation department within the hospital. Broad scope of accountability included day-to-day operations, revenue performance, program development, strategic planning, state.
• Reduced cost to organization by $2.2 million annually by offering in-patient services that bridged the gap between acute medical services and independent living, home health care or nursing home placement.
• Designed and implemented interdisciplinary task force focused on creating an energized work culture utilizing motivational and team building sessions resulting in employee satisfaction scores consistently in the Gallup.
• Led performance measurement process to create an effective staffing model resulting in a 45% reduction in the staff overtime budget.
• Commended by hospital leadership for achieving 97% on Joint Commission on Accreditation of Healthcare Organization (JCAHO) for regulatory compliance.
• Developed and successfully implemented company-standard policies, procedures and processes.

Master'S Of Arts, Health And Human Services Administration

Bachelor'S Of Sci, Management/Administration