Due to organizational restructuring, Regional Director Position eliminated. Now lead dental center of $4 million focusing on process improvement increasing patient access and team building.

Community Health Center with 10 dental centers focusing on providing healthcare services to underserved. Broad scope operational accountability for 5 dental centers with 25 dentists and 150 staff.

Hired as a change agent to create an energized work environment. Responsible for all organizational operations with a focus on team building, marketing, and electronic medical records.

Operations leader for a large group dental practice with annual revenue of $70 million. Created and implemented strategic initiatives for 14 dental clinics with 200 employees, 36 Dentists with annual revenue of $34 million. Led each clinic to maximize profits and increase customer retention while reducing expenses. • Increased contribution margin by $700K for 14 clinics in 2007 through development initiatives focused on customer service, productivity, mentoring and goal setting for Dentists, Clinic Managers and Clinical Professionals.• Coached managers to utilize quality improvement objectives to increase customer satisfaction. 14 clinics average score was 87% on Press Ganey customer satisfaction survey. Metro Dentalcare average was 86%, Press Ganey Regional Benchmark was 85% and Press Ganey National Benchmark was 83%. • Achieved reductions in staff time by 50% by leading and implementing a performance improvement initiative for insurance verification. • Led transition plan for nine new Dentists in six clinics to speed the orientation and training process resulting in enhanced production months ahead of time.

Led operations of a 136 bed physical rehabilitation department within the hospital. Broad scope of accountability included day-to-day operations, revenue performance, program development, strategic planning, state, federal and managed care regulatory compliance, customer service and staff education. Provided services for patients with complex medical, orthopedic, rehabilitative and hospice/comfort care needs. Developed and managed a budget with operating revenue of $9.3 million. • Reduced cost to organization by $2.2 million annually by offering in-patient services that bridged the gap between acute medical services and independent living, home health care or nursing home placement.• Designed and implemented interdisciplinary task force focused on creating an energized work culture utilizing motivational and team building sessions resulting in employee satisfaction scores consistently in the Gallup Organizations 75th percentile. Scores in the 75th percentile are the highest scores in Gallup Organizations national overall database.• Led performance measurement process to create an effective staffing model resulting in a 45% reduction in the staff overtime budget.• Commended by hospital leadership for achieving 97% on Joint Commission on Accreditation of Healthcare Organization (JCAHO) for regulatory compliance.• Developed and successfully implemented company-standard policies, procedures and processes.